Microsoft Copilot Studio AI SME

Job#: 3015012

Job Description:

Apex Systems has an opening available for a Micosoft Copilot Studio AI SME with one of our GovCon clients supporting a CMS program. If you are interested in learning more apply TODAY and/or send a copy of your resume to Anna Susie at

Location: 100% remote, working Eastern hours

Duration: 9-12+ month contract-to-hire

Clearance: Must be eligible to obtain and maintain a Public Trust clearance

Primary Responsibilities

Under the direction of the Development and Engineering Lead, Product Manager, Program Manager and Deputy Program Manager, your responsibilities are, to include, but not limited to:

Design a RAG-based solution for integrating Microsoft Copilot Studio into the existing M365 services (e.g., Dataverse, Power Automate, etc.).

Design and build custom Copilot agents using Microsoft Copilot Studio.

Customize Copilot Studio for company-specific use cases (e.g., automated document management, data analysis in Excel/Teams/PowerBI).

Configure the "Semantic Index" for context-sensitive search enrichment in Copilot.

Designing conversational flows, intents, and entities.

Collaborating with stakeholders to translate requirements into Copilot capabilities.

Implementing governance best practices.

Design, build, and deploy AI Builder models (e.g., form processing, prediction, object detection, classification) to deliver intelligent automation solutions within Power Platform applications.

Own the end-to-end AI model lifecycle, including data preparation, labeling, training, evaluation, and retraining, ensuring models are accurate, reliable, and aligned with business objectives.

Implement security and compliance checks in accordance with Microsoft's Responsible AI principles (Microsoft Purview).

Troubleshooting and optimizing Bot performance and user engagement.

Understanding business requirements and developing product functional and technical requirements.

Support the development, deployment and execution of M365 Power Platform services and develop roadmaps and service strategies.

Develop Canvas Apps and Model-Driven Apps that streamline processes and enhance user experiences.

Implement data integrations using Power Automate and Dataverse.

Provide technical guidance to junior engineers and project teams.

Champion a collaborative culture, sharing knowledge and fostering innovation.

Assist in the development of concise and accurate engineering documentation on current and proposed cloud environments including Visio Diagrams, As-Built documents, recommendations for solutions, run books, knowledge guides, and other operations guides.

Work with little or no supervision, provide guidance to the team when necessary, and be able to adapt to changing requirements.

Participate as required with Agile Scrum sprints and other Agile Ceremonies.

Stay abreast of current and emerging technologies, regularly analyzing and evaluating their impact and benefit to the customer by providing recommendations to management

Basic Qualifications

MINIMUM requirements to be considered for the position is a BS degree and 12 - 15 years of prior relevant experience or a master's degree with less than 10 - 13 years of prior relevant experience.

Must be able to obtain and maintain a Public Trust or higher security Clearance.

Proficiency in Microsoft Copilot Studio and conversational AI design.

Strong understanding of user experience (UX) principles in chatbot design.

Experience with adaptive cards and Power Virtual Agents.

Hands-on experience in building workflows, custom connectors, and API integrations.

Strong expertise in MS Copilot Studio (chatbot building, prompt engineering, AI-driven automation).

Proven experience in GenAI development, preferably with Microsoft Copilot Studio, Azure OpenAI.

Strong understanding of LLMs, prompt engineering, and agentic AI principles.

Familiarity with AI governance, data compliance, or digital transformation initiatives.

Deep hands-on experience with AI Builder in Power Platform, including building and deploying models for form processing, prediction, object detection, and classification.

Strong understanding of data preparation, labeling, and training pipelines within AI Builder, including model evaluation and retraining strategies.

Experience with Power Apps (Canvas and/or Model-driven).

Hands-on experience with Power Platform (Power Apps and Automate), M365 and SharePoint integrations.

Strong problem-solving skills and ability to work in agile teams.

Excellent communication and documentation skills.

Previous experience employing DevOps methodologies.

Experience with design, planning and implementation in environments with 10,000+ users.

All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.

Preferred Qualifications

Exposure to change management methodologies or organizational adoption frameworks.

Understanding of agency Capstone and NARA data retention compliance principles.

Knowledge of Power BI for reporting and dashboards.

Experience with RPA tools (e.g., UiPath, Automation Anywhere, Blue Prism) as an added advantage.

Experience with change control principals and ticket with Service Now (SNOW).

Microsoft certifications (e.g., PL-100, PL-200, MS-900).

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.