Oracle Cloud HCM Benefits Principal Consultant - Client Services

JOB SUMMARY:

The Principal Consultant, Client Services plays a key role in delivering impactful Oracle HCM solutions for mid-to-large enterprise clients. This role partners with clients and internal teams to understand business needs, lead strategic initiatives, deliver solutions, and ensure successful adoption, satisfaction, and long-term partnerships.

If you re passionate about Oracle HCM implementations, solving complex business challenges, and helping organizations transform their workforce technology, we d love to hear from you. This position requires deep expertise in Oracle HCM Benefits and one of the following: Payroll, Recruiting, or Workforce Compensation, with experience across additional HCM modules considered a plus.

RESPONSIBILITIES:

• Serve as the primary point of contact for mid-to-large clients, maintaining regular communication, responding to inquiries, and resolving issues promptly to ensure high client satisfaction.
• Configure Oracle Cloud HCM to meet client requirements, document application setups, and lead clients through test script execution.
• Translate business requirements into Oracle Cloud functionality, identify gaps, and design process or system solutions to close them.
• Troubleshoot and resolve functionality issues, proactively identifying long-term fixes and advising clients on options, risks, and downstream impacts.
• Align client practices with validated HCM Cloud methods and best-practice solutions, then lead and present findings both internally and to clients.
• Act as a thought leader in the Oracle Cloud space, driving innovative solutions, knowledge transfer, and internal training and collaboration.

MINIMUM AND/OR PREFERRED QUALIFICATIONS:

EDUCATION:

• Bachelor's degree in relevant fields such as Business Administration, Marketing, Economics, Finance, Engineering, etc.
• MBA or relevant master's degree, advanced degree preferred.

EXPERIENCE:

• 5 to 10 years of Managed Services experience in a multi-client environment.
• 3+ full life cycle Oracle HCM Cloud implementations.
• Module-specific experience in Benefits and one of the following: Payroll, Recruiting, or Workforce Compensation.
• Oracle certification in your modules of expertise, preferred.
• Ability to understand fundamental system design and translate it into business context.
• Proven ability to lead and manage mid-size client projects independently, including planning, estimating, and delivery.
• Track record of building long-lasting client relationships and delivering complex solutions.
• Experience supporting sales as a subject matter expert.
• Ability to manage multiple clients and shift priorities simultaneously.
• Strong written and verbal communication skills, able to engage effectively at both business and technical levels.
• Self-motivated, with the ability to work autonomously and collaboratively within a team.