Senior Mobility Endpoint Support Engineer
100% ONSITE in Washington DC
Per Federal contract U.S. Citizenship is required
Must be able to pass enhanced background screen (criminal, financial, drug) for Public Trust clearance
Performance Period: April 2026- Dec 31 2026, with the possibility of extension based on performance
W-2 or C2C

Application deadline: 5/9/2026

Position Requirements:
The Board''s Division of Information Technology is seeking an experienced Senior Mobility Endpoint Support Engineer to join our Tier 2/3 organization supporting the End Point Engineering and Operations team. This role requires strong technical expertise in Enterprise Mobility Management (EMM) solutions, including Microsoft Intune, Jamf, and Apple Business Manager, with the ability to engage across multiple platforms to solve complex technology challenges.

Work Arrangement
•   Schedule: Monday-Friday during standard business hours
•   Location: Onsite at New York Ave, Washington DC Metro Campus
•   Period of Performance: April-December 2026 (9 months with possibility of 12-month extension)

Primary Responsibilities
•   Provide tier 2/3 technical support for mobile device ecosystem
•   Troubleshoot and resolve complex mobile device management issues
•   Configure and maintain EMM solutions including Intune and Jamf
•   Support business enablement applications including Microsoft 365 suite
•   Collaborate with IT and business stakeholders to resolve technical challenges
•   Develop and maintain technical documentation
•   Participate in mobile technology projects and initiatives

Required Qualifications
•   7+ years overall IT experience
•   5+ years providing desktop support using service management platforms (ServiceNow or similar)
•   3+ years deploying, configuring and supporting iOS/iPadOS in enterprise environments
•   3+ years administering MDM/MAM solutions (Intune, Jamf, or similar)
•   5+ years supporting business applications such as Microsoft 365 products

Technical Skills:
•   Strong network and VPN diagnostics and troubleshooting capabilities
•   Proficient in at least one scripting language (PowerShell, Python, JavaScript, or Swift)
•   Experience with PKI concepts and certificate integrations
•   Familiarity with SDK integration into mobile applications
•   Experience managing headless Linux servers and terminal navigation
•   Experience using foundational tools in DevSecOps and IT operations landscapes (Splunk, GitLab)

Professional Skills:
•   Excellent written and oral communication abilities
•   Strong analytical and problem-solving capabilities
•   Ability to document technical issues concisely and clearly
•   Experience creating and maintaining technical documentation
•   Proficiency with Microsoft Project, Visio, Excel, PowerPoint, SharePoint, Teams

Preferred Qualifications
•   Bachelor''s degree in Information Systems, Computer Science or related field
•   Relevant certifications (A+, MCDST, MTA, MOS, or similar)
•   Experience with Power BI
•   Mobile application development experience

Additional Information
• Per federal contract U.S. Citizenship required
•   Position may require occasional weekend and/or overtime work

Ref: #851-Rockville-S1

Sr. Mobility EndPoint Engineer- JAMF/ Microsoft Intune

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