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Senior Business Systems Analyst (Salesforce)

Hybrid in Mountain View, CA, US • Posted 5 hours ago • Updated 5 hours ago

Contract W2

Contract Independent

12 Months

No Travel Required

Able to Sponsor

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Required Skills: 10+ years of experience as a Business Systems Analyst
Salesforce BA
Program Manager
or related role Strong Salesforce experience in requirements gathering
workflow design
process improvement
and stakeholder management Experience translating business requirements into user stories
functional specifications
and acceptance criteria Proven ability to drive cross-functional initiatives and issue resolution across Product
Engineering
and Operations teams Strong communication
analytical
and problem-solving skills Experience working in Agile environments Preferred Skills: Experience with Customer Success
CRM
Contact Center
or Service Operations Strong reporting and data analysis experience Consulting background and/or MBA preferred

Summary

Job Description:
We are seeking an experienced Senior Business Systems Analyst with strong Salesforce expertise to drive business process optimization, system enhancements, and cross-functional program delivery. The ideal candidate will partner with business stakeholders, Product, Engineering, and Operations teams to gather requirements, design scalable solutions, manage priorities, and ensure successful project execution.

Required Skills:

10+ years of experience as a Business Systems Analyst, Salesforce BA, Program Manager, or related role
Strong Salesforce experience in requirements gathering, workflow design, process improvement, and stakeholder management
Experience translating business requirements into user stories, functional specifications, and acceptance criteria
Proven ability to drive cross-functional initiatives and issue resolution across Product, Engineering, and Operations teams
Strong communication, analytical, and problem-solving skills
Experience working in Agile environments

Preferred Skills:

Experience with Customer Success, CRM, Contact Center, or Service Operations
Strong reporting and data analysis experience
Consulting background and/or MBA preferred

Key Traits:
Ability to influence without authority, drive accountability, manage complex stakeholder relationships, and deliver business outcomes in a fast-paced, matrixed environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90773860
Position Id: 8988859
Posted 5 hours ago

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Roshini Chindam

Recruiter @ NMK Global Inc.

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Senior Business Systems Analyst (Salesforce)

Dice Job Match Score™

Job Details

Skills

Summary

Roshini Chindam

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