Business Systems Analyst

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The Role

Title: Business Systems Analyst
Location: Raleigh, NC

What You ll Do:

• Analyze initiative requests for feasibility and approach
• Analyze system incident reports (problem analysis) and determine next steps
• Analyze issues and develop user stories, where appropriate
• Perform initial impact analysis of proposed modifications to existing applications
• Create and document user stories and functional specifications
• Conduct client interviews as required to capture and document business processes
• Write use cases and view specifications for application development and enhancements
• Design business processes and system solutions
• Solicit and document ambiguous and dynamic requirements
• Perform and support delivery team activities including planning, status reporting, and management of client expectations
• Participate in cross-functional teams to solve business problems
• Perform customer and application support activities
• Assist in the troubleshooting of anomalies identified by end-users
• Provide an estimated level of effort for assignments
• Obtain project/solution approval

Required Qualifications:

• BA/BS degree required (Computer Science preferred) with at least 3-5 years experience with business support operations in a property and casualty insurance setting, or an equivalent combination of education and experience
• Successful track record translating business needs into user stories to match those business needs
• Ability to facilitate teams and lead decision-making processes in a collaborative environment
• Proven understanding of Scrum processes; experience on product delivery teams using agile methodology is a plus
• Ability to communicate well and make effective presentations
• Working knowledge of diagramming techniques such as Functional Decomposition, Data Flows, Activity Diagrams
• Experience writing functional specifications
• Effective communication and presentation skills
• Strong analytical and problem-solving skills
• Understanding of agile development

Why Golden Technology?

Founded in 1997, Golden Technology has grown from a two-person vision into a trusted partner for Fortune 500 clients nationwide. Along the way, we ve built a culture centered on family, professional growth, and giving back to our communities through our Golden Community initiatives.

Here s what sets us apart:

• Family-first culture that values balance and support.

• Career development through mentorship, opportunities, and investment in our people.

• Community impact by dedicating time, talent, and resources to the places we live and work.

What s In It for You

• Exciting opportunities with innovative companies.

• Guidance from a recruiting team with decades of experience.

• A professional, supportive culture built on trust and collaboration.

Ready to take the next step?
Apply today and let s build your brighter future together.