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Operations Technician

Remote in Charlotte, NC, US • Posted 1 hour ago • Updated 1 hour ago

Contract W2

On-site

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Network Design
Broadband
Ethernet
Routers
Switches
Element Management System
EMS
Operations Support Systems
Inventory
Provisioning
Presentations
Microsoft Office
Business Management
Customer Service
Technical Support
Network Operations
Documentation
Network
Management
Repair
SAP BASIS

Summary

Our client is looking for an Operations Technician for a 7-month contract and will work remotely.

Join the team at this advanced technology communications provider that's been around for nearly a century and be part of a mission to improve people's opportunities by connecting them to the power of the digital world.

Contract Duration: 13 Months
Required Skills & Experience

Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations.
Basic understanding of Ethernet router/switch and ATM network equipment.
Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning, and other support systems.
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels.
Effective oral, written, and presentation skills, including proficiency in the Microsoft Office program suite.

Desired Skills & Experience

Industry certifications (Business Management or Technical Certification)
Awards for operational or customer service excellence.
Experience working as a technical support analyst/specialist.
Experience working in a Network Operations Center.

What You Will Be Doing Daily Responsibilities

Maintain excellent acknowledgement and response time to alarms and customer calls.
Provide quality documentation of network failures and maintenance activity.
Establish factual data to allow management and vendors to understand the problem and prevent recurrence.
Analyze, diagnose, sectionalize, isolate, and resolve trouble situations.
Manage and correlate multiple trouble reports.
Communicate with internal customers and others in a repair situation.
Provide Tier I support for the platforms supported.
Interact with all Tier repair teams. Initiate internal/external escalations, as necessary.
Provide follow-up and closure of assigned trouble tickets.
Works in a 24/7 environment and may need to work evenings, nights, weekends, and holidays.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 880790
Posted 1 hour ago

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