Job Description40% - Network Operations and Support- Monitor, troubleshoot, and resolve network incidents, service requests, and assigned project tasks.
- Support enterprise switching, routing, wireless, firewall, and related network services.
- Utilize monitoring tools to identify service issues and assist with problem resolution and corrective actions.
- Escalate issues requiring advanced engineering support and participate in response to service-impacting incidents.
25% - Network Implementation and Engineering Support- Assist with the installation, configuration, testing, validation, and maintenance of network hardware, software, and related infrastructure.
- Participate in network upgrades, lifecycle replacements, hardware refreshes, scheduled maintenance activities, and implementation of approved network standards and configuration baselines.
- Collaborate with team members, customers, vendors, and technology partners to support infrastructure projects, service improvements, and completed change validation.
- Evaluate and test new tools, technologies, and operational improvements.
15% - Documentation, Change Management, and Process Support- Create and maintain documentation for network devices, configurations, procedures, diagrams, support processes, and knowledge base articles.
- Maintain accurate ticket updates, project records, and work notes, ensuring assigned work is tracked, documented, and communicated appropriately.
- Follow established incident, change, and escalation management processes and contribute to operational standards and repeatable support procedures.
10% - Collaboration and Customer Support- Communicate and collaborate effectively with team members, customers, vendors, and other IT organizations to support enterprise infrastructure services and projects.
- Participate in team meetings, project discussions, and technical planning activities, providing timely updates on assigned work, risks, dependencies, and project status.
- Foster productive working relationships through professional, customer-focused interactions and collaboration with engineers and leadership.
5% - Continuous Improvement and Professional Development- Identify opportunities to improve service reliability, operational efficiency, and network performance through automation, monitoring, standardization, and process improvements.
- Continue developing technical knowledge and skills related to enterprise networking, wireless technologies, and infrastructure operations.
5% - Other Duties as Assigned- Perform other related duties as assigned in support of KU Information Technology.
DisclaimerThe University of Kansas prohibits discrimination on the basis of race, color, ethnicity, religion, sex, national origin, age, ancestry, disability, status as a veteran, sexual orientation, marital status, parental status, gender identity, gender expression, and genetic information in the university's programs and activities. Retaliation is also prohibited by university policy. The following person has been designated to handle inquiries regarding the nondiscrimination policies and is the Title IX coordinator for all KU and KUMC campuses: Associate Vice Chancellor for the Office of Civil Rights and Title IX, , Room 1082, Dole Human Development Center, 1000 Sunnyside Avenue, Lawrence, KS 66045, , 711 TTY.
Required Qualifications- High School diploma or GED and five years of relevant professional experience; OR Associate's degree and three years of relevant professional experience; OR Bachelor's degree and one year of relevant professional experience. Relevant experience may include enterprise networking, infrastructure support, systems administration, telecommunications, technical operations, or related information technology environments.
- One year of experience installing, configuring, troubleshooting, or supporting information technology infrastructure, including network technologies such as switches, routers, wireless systems, firewalls, or related infrastructure.
- Effective communication skills as demonstrated through application materials.
Preferred Qualifications- Experience supporting enterprise network infrastructure, including switching, routing, wireless networking, firewalls, VPNs, DNS, DHCP, IP address management, or network access control technologies.
- Experience with Aruba, Cisco, Palo Alto, Juniper, or comparable enterprise networking platforms.
- Experience utilizing ticketing systems, monitoring tools, documentation platforms, or IT service management processes.
- Experience participating in scheduled maintenance activities or formal change management processes.
- Experience with automation, scripting, Python, or network orchestration tools.
- Demonstrated ability to troubleshoot technical issues, manage multiple priorities, and work effectively in a collaborative team environment.
- Relevant networking certifications such as Aruba, Cisco, Juniper, Palo Alto, or comparable certifications.
Position OverviewThe Network Engineer provides technical support, implementation, maintenance, and documentation for enterprise network systems supporting the University of Kansas technology environment. Working closely with network architects, senior engineers, and IT leadership, this position helps maintain reliable and scalable network services across the university.
The Network Engineer position supports the deployment, troubleshooting, lifecycle management, and daily operation of enterprise network infrastructure, including switching, routing, wireless, firewalls, network monitoring, automation platforms, and related services such as IP addressing, VLANs, DHCP, DNS, and campus connectivity. The position contributes to project implementation, operational support, documentation, and continuous improvement efforts supporting enterprise network services.
This position is eligible for hybrid work arrangements and requires regular on-site work to support operational needs, projects, equipment installation, maintenance, and troubleshooting. The position participates in on-call rotation and may require work in network closets, equipment rooms, data centers, and other campus facilities. Success in this role requires strong technical aptitude, attention to detail, effective communication skills, and the ability to work independently and collaboratively within a team environment.
KU is not able to provide H-1B sponsorship for this position.
Additional Candidate InstructionIn addition to the online application, the following documents are required to be considered for this position:
- Cover letter describing how you meet the required and preferred qualifications
- Resume
- List of three (3) professional references
Application review begins Monday, September 28th. For consideration, please apply no later than Sunday, September 27th.
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