Data Center Operation Support

Bloomington, MN, US • Posted 21 hours ago • Updated 21 hours ago
Full Time
No Travel Required
On-site
$60,000 - $70,000/yr
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Job Details

Skills

  • Datacenter
  • NOC
  • Network

Summary

Role : Datacenter Operations Support Engineer.
Job type: Fulltime
Location: Bloomington, MN - Onsite
Job Description :-
Must Have Technical/Functional Skills :-
  • 24x7 data center operations monitoring, including system, server, application, and network availability.
  • Hands-on experience with incident monitoring, triage, escalation, and follow-up with internal support teams, vendors, and service providers.
  • Strong understanding of facilities alarm monitoring, environmental alert handling, and escalation procedures.
  • Experience managing after-hours operational support, including evenings, nights, weekends, and holiday coverage.
  • Proficiency in monitoring and responding to ServiceNow incidents, requests, and tickets within defined SLA timelines.
  • Knowledge of network availability monitoring and the ability to identify, escalate, and track outages or performance degradation.
  • Experience opening, updating, and tracking incident tickets through resolution.
  • Familiarity with data center environmental monitoring, health checks, and periodic operational testing.
  • Understanding ITIL-based incident management, escalation of workflows, and operational support processes.
  • Strong documentation, communication, and coordination skills for reporting issues and ensuring timely resolution across support teams.
Roles & Responsibilities :-
 
  • Monitor system, server, application, and network availability across the data center environment.
  • Identify failures, outages, and performance issues, and promptly escalate them to the appropriate support teams.
  • Perform continuous facilities alarm and environmental monitoring to ensure data center stability and compliance.
  • Respond to operational alerts and incidents during after-hours shifts, including nights, weekends, and holidays.
  • Monitor, update, and manage ServiceNow tickets within defined SLA requirements.
  • Open incident tickets with vendors and service providers and track them through closure.
  • Coordinate with internal infrastructure, network, application, and facilities teams during incidents and service disruptions.
  • Perform periodic checks and testing of data center systems, environmental controls, and monitoring tools.
  • Maintain accurate incident logs, escalation records, and operational documentation.
  • Ensure timely communication of outages, critical events, and status updates to stakeholders and support teams.
  • Support incident response, troubleshooting, and service restoration activities in line with operational procedures.
  • Contribute to continuous improvement of monitoring, escalation, and support processes.
 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91172467
  • Position Id: 9080420
  • Posted 21 hours ago

Company Info

About TATA Consultancy Services Limited

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large.

With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises.

Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.

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Nanmozhi Govindharaj

Recruiter @ TATA Consultancy Services Limited
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