Senior Information Technology Manager

Colorado 811 is a 501(C)(4) non-profit organization dedicated to public safety and damage prevention, and ensures reliable, timely, and accurate communication to allow property owners and professional excavators to dig safely, preventing accidental damage to underground public utility lines.

Role Overview

Colorado 811 is a 24/7 statewide call center with a critical mission: protecting people, property, and infrastructure by ensuring safe excavation across Colorado. Behind every call is a robust, secure, always‑on technology environment—and we’re seeking a dynamic and experienced Senior Information Technology Manager to help lead our IT initiatives and support our mission, ensuring robust infrastructure, security, and service delivery. This is a high‑impact leadership role for a strategic IT professional who thrives in complex, mission‑critical environments and wants to shape enterprise technology, cybersecurity, and operations at scale.

Why This Role Is Exciting

• Lead IT operations that must never go down
• Influence enterprise‑wide technology strategy and cybersecurity posture
• Manage modern infrastructure across cloud, call center, and data platforms
• Partner with executive leadership on innovation, budgets, and transformation
• Lead and mentor a skilled IT team and trusted external vendors
• Support a public‑facing mission that truly serves the community

What You’ll Do

As our Senior Information Technology Manager, you’ll oversee end‑to‑end IT operations while driving continuous improvement and innovation.

Core Responsibilities

• Lead daily IT operations across infrastructure, applications, cybersecurity, desktop support, and telecommunications
• Manage and develop IT staff, contractors, and third‑party vendors
• Ensure high availability, performance, security, and compliance for all systems supporting a 24/7 call center
• Partner with the Director of IT and senior leadership on technology strategy, budgeting, and roadmap planning
• Oversee cybersecurity programs aligned with industry best practices (including NIST)
• Manage enterprise platforms including Microsoft 365, call center technologies, CRM/AMS systems, databases, and cloud environments
• Lead vendor accountability for contracts, SLAs, budgets, and delivery timelines
• Develop KPIs, dashboards, and reporting to track system health, project progress, and team performance
• Drive audits, documentation, policies, and risk mitigation efforts
• Champion innovation, automation, and cost‑effective solutions

Technology Environment

• Microsoft 365 (OneDrive, SharePoint, security & administration)
• SQL Server (strong experience required)
• Cloud & storage: AWS, Dropbox, hybrid environments
• Call center platforms (e.g., Five9, Vonage, Avaya or similar)
• Ticketing systems (JIRA or similar)
• Cybersecurity tools & vendors (endpoint protection, monitoring, vulnerability management)
• Networks, servers, firewalls, MFA, backups, disaster recovery
• Agile & modern IT management practices

What We’re Looking For - Required Qualifications

• Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field (Master’s preferred)
• 10+ years of IT management experience
• 8+ years leading IT teams across infrastructure, operations, security, and applications
• Experience supporting a 24/7 or mission‑critical operational environment
• Strong SQL Server experience
• Proven experience managing enterprise infrastructure, cybersecurity programs, and cloud environments
• Budget ownership and vendor management experience
• Exceptional leadership, communication, and stakeholder‑management skills

Preferred (But Not Required)

• Call center technology experience
• Professional certifications (ITIL, PMP, CISSP, CISM, CCNA, etc.)
• Experience with Agile methodologies
• Familiarity with data visualization tools such as Power BI

Physical requirements:

• Ability to work at a computer for extended periods (sitting/standing).
• Ability to be mobile for long periods and walk long distances at event venues.
• Ability to lift and move event materials and inventory up to 50 pounds.
• Ability to work in a variety of indoor/outdoor event environments (noise, allergens, temperature and lighting changes).

Work Environment & Schedule

• Hybrid work model (remote and in‑office)
• This role requires availability outside of standard business hours (including occasional nights and weekends) to support maintenance windows, critical incidents, and business continuity needs without advanced notice.

Compensation & Benefits

• Salary range: $135,000 – $155,000 annually Compensation is based on experience, education, and job‑related qualifications in accordance with Colorado law.)

We offer a comprehensive benefits package designed to support your health, wellbeing, and long-term goals, including:

• Health coverage (medical, dental, and vision)
• Company incurs 100% of premiums for employee coverage
• HSA/FSA Options
• Retirement plan (e.g., 401(k))
• Paid time off (PTO) and paid holidays
• Company-paid life and disability insurance
• Employee Assistance Program (EAP)
• Professional development and training support
• Hybrid work environment (role-dependent; subject to change)Comprehensive benefits package including health, retirement, paid time off, and more
• Opportunity to lead technology that supports public safety statewide

Why Colorado 811?

At Colorado 811, technology isn’t just internal—it supports public safety, infrastructure reliability, and community trust. You’ll join a collaborative, mission‑driven organization where your leadership and expertise truly matter.

Ready to lead enterprise IT with purpose?

Apply by: 04/30/2026 and help power the systems that keep Colorado safe!

Join us as a Senior Information Technology Manager to shape our technological future while supporting our vital mission! We’re committed to fostering an inclusive environment where innovation thrives through your expertise in managing cutting-edge IT solutions that empower our organization every day.

Equal Employment Opportunity (EEO) & ADA Accommodation
Colorado 811 is an equal opportunity employer. We do not discriminate on the basis of race, color, religion (creed), sex, sexual orientation, gender identity or expression, age, national origin (ancestry), disability, marital status, military status, or any other status protected by applicable law. Reasonable accommodations are available for qualified individuals with disabilities.