Our enterprise-level client is seeking to add a System Engineer - VIP and AV to the team in Stamford, CT. Please see below for full details-
Job Notes:-- 5 month contract / extensions and perm conversion are possible but not guaranteed.
-- Onsite in Stamford, CT 06902
-- Drug & Background required.
Pay Rate = $35-40 w2 per hour plus benefits
Key Responsibilities: - Provide Tier 2/3 deskside support for end users including IMAC (Install, Move, Add, Change) activities
- Reimage and deploy PCs as part of refresh or break/fix processes
- Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
- Support users with Office 365 applications and Windows OS issues
- Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
- Collaborate remotely with team members across other locations to resolve complex issues
- Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
- Ensure timely and professional communication with end users and team leads
- Provide on-site support for conference room technology, including Microsoft Teams Rooms, Cisco VC systems, and Crestron control panels.
- Troubleshoot and resolve AV-related issues promptly and professionally.
- Perform regular maintenance, testing, and configuration of AV equipment.
- Assist with the setup and operation of meetings, events, and presentations.
- Collaborate with IT and facilities teams to ensure system reliability and user satisfaction.
- Maintain documentation of room configurations and service activities.
Technical Environment & Minimum Requirements: - Strong experience supporting Windows desktop environments
- Proven hands-on experience with Office 365 at the deskside level
- 2-5+ years of experience in AV support.
- Hands-on experience with Microsoft Teams Rooms, Cisco VC systems, and Crestron devices.
- Basic knowledge of device imaging, reimaging, and PC deployment best practices
- Excellent problem-solving and customer service skills
- Experience using ServiceNow or similar ticketing systems
- Familiarity with Windows Autopilot deployments
- Hands-and-feet network support (switch checks, console sessions)
- Experience supporting executive-level users.
- Familiarity with digital signage, audio mixers, and AV-over-IP systems.
Certifications: - Certifications such as A+, MCP, or ITIL are a plus but not required
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