NOSC Analyst Lead (Dayshift)

Req ID: 39554

Summary

NOSC Analyst Dayshift Lead

Remote

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

Chenega Agile Real-Time Solutions (CARS) is seeking a NOSC Analyst Dayshift Lead to provide support in rotation for FCC systems. The lead technician will use monitoring tools to identify/analyze problems or incidents in the enterprise networks, applications, servers, or other infrastructure. Be responsible for a small team of technicians and provide oversight, training, and support.

Responsibilities

• Provide technical support for hardware, software, and network issues
• Monitor the Enterprise infrastructure, including applications and services.
• Work within the incident management process, implementing best practices.
• Perform initial diagnosis and drive service restoration.
• Engage internal and external support teams for incident resolution.
• Coordinate the resolution of IT-related outages and issues.
• Notify affected customers and track the progression of resolution.
• Provide on-call availability and support a variety of shifts.
• Maintain and update support tickets and documentation
• Escalate issues as necessary per SOPs
• Deliver outstanding customer service and follow-up
• Supervisory Responsibilities
• Other duties as assigned

Qualifications

• Bachelors degree with a background in Information Technology (through coursework or extracurricular experience); OR
• High school diploma or GED and 6+ years of relevant experience (post-secondary education may be substituted for experience on a year-for-year basis).

Preferred Qualifications:

• Experience with ServiceNow Incident, Problem, and Change Management. (Desired)

Knowledge, Skills, and Abilities :

• Ability to provide rotating site support (24x7) to ensure system issues are identified and resolved, minimizing operational impacts - shift work is required in a high-paced environment.
• Panama Night Shift 6 am to 6 pm ( 2 on / 2 off / 3 on / 3 off )
• Hands-on experience designing, integrating, validating, and implementing infrastructure monitoring and management solutions.
• Practical experience with Splunk, SolarWinds, Dynatrace, or other infrastructure monitoring and management platforms.
• Knowledge of network infrastructure, devices, and other IT systems.
• Excellent oral and written communication skills.
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it

How youll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOSs culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenegas impact on the world.

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Tips from your Talent Acquisition Team

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#Chenega Agile Real Time Solutions, LLC

Estimated Salary/Wage

USD $61,400.00/Yr. Up to USD $70,000.00/Yr.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program