ServiceNow Asset Management Specialist

Position Title: ServiceNow Asset Management Specialist

Location: Woodlawn, MD (Local candidates preferred).
Duration: Longterm

Key Required Skills:

• Provide assistance in managing the end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization, and retirement of software assets across the enterprise
• Experience in utilizing ServiceNow Asset Management (SAM PRO) for tracking and managing SW assets.
• Recommend and help enforce SAM policies and procedures.
• Self-starter and detail oriented.
• Strong verbal and written communications

**Selected candidate must be able to obtain and maintain a public trust clearance**

**Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week**

**Master''s and 5+ years of experience, Bachelor''s and 7+ years of experience or 13+ years in lieu of a degree**

Position Description:

• Manage the end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization, and retirement of software assets across the enterprise.
• Utilize ServiceNow Software Asset Management (SAM Pro) to track software installations, license compliance, entitlements, and optimize usage.
• Track software entitlements, monitor license usage, and conduct internal audits to ensure compliance and cost-efficiency.
• Perform in-depth data analysis in ServiceNow to provide visibility into software usage and compliance status.
• Compile financial, contractual, and inventory analysis data to support enterprise IT asset lifecycle management.
• Recommend and help enforce SAM policies and procedures to ensure software compliance and mitigate audit risks.
• Respond to internal and external audit requests; investigate licensing discrepancies and resolve compliance issues.
• Support onboarding of new enterprise software titles into ServiceNow SAM Pro, including gathering requirements, conducting stakeholder interviews, and documenting business and technical needs.
• Collect, analyze, and maintain data on software usage, versioning, contract end dates, and license information to ensure accurate asset tracking.
• Identify redundant or overlapping software titles through data consolidation efforts and provide summaries and recommendations to the integration team.
• Assist in developing strategies for software consolidation, licensing compliance, and cost reduction initiatives.
• Analyze business processes, data flows, and operational reporting.
• Support testing, defect resolution, and system enhancements.
• Develop documentation, reports, and process improvements.

Skills Requirements:

Foundation for Success (Basic Qualifications)

• 5+ years of experience with Enterprise-Wide Software Asset Management
• 3+ years of experience with ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) implementations.
• Knowledge of enterprise software licensing, contract management, and asset lifecycle processes.
• Familiarity with asset data normalization, catalog items, workspaces and compliance dashboards.
• Strong analytical skills and attention to detail in data management.

Factors To Help You Shine (Required Skills):

• Excellent written and verbal communication skills, problem-solving.
• Experience building and maturing enterprise IT Asset governance programs.
• How To Stand Out From The Crowd (Desired Skills)
• ITIL certification.
• Governance, audit, or risk certifications.
• Ability to obtain and maintain a Public Trust clearance.