Apply Now

Customer Service Rep II

Hopkinton, MA, US • Posted 1 day ago • Updated 1 day ago

Contract Corp To Corp

Contract W2

6 Months

No Travel Required

On-site

$19 - $19/hr

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

🔢 Crunching numbers...

Job Details

Skills

Customer Service
Customer Support
Call Center Operations
Service Dispatch
Technician Scheduling
Dispatch Coordination
Logistics
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Office Suite
Salesforce
CRM
Customer Database Management
Data Entry
Record Maintenance
Scheduling
Calendar Management
Service Coordination
Service Request Management
Work Order Management
Service Tracking
Issue Resolution
Cross-functional Communication
Multitasking
Prioritization

Customer Service
Customer Support
Call Center Operations
Service Dispatch
Technician Scheduling
Dispatch Coordination
Logistics
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft Office Suite
Salesforce
CRM
Customer Database Management
Data Entry
Record Maintenance
Scheduling
Calendar Management
Service Coordination
Service Request Management
Work Order Management
Service Tracking
Issue Resolution
Cross-functional Communication
Multitasking
Prioritization

Summary

Description:

Status: Pending

Status Reason: Pending Sourcing

Reason: Replacement

Department: Customer Care Service/ Sales Reps Job Category: Service Job Code: Customer Service Rep II

Duties: The Service Dispatch Specialist will be responsible for scheduling, logistics and dispatching technicians when new service calls are opened. This role is integral for maintaining the company database with the most current information and will effectively and professionally communicate with cross-functional teams, leaders and customers to ensure that we are providing world-class customer service.

Skills: .

Strong customer service background.

Experience working in a call center environment.

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.

Salesforce experience is preferred but not required.

Prior dispatching experience preferred.

Keywords:

Education:

High school diploma or GED required.

Additional education in Business, Communications, or a related field is a plus.

Relevant customer service, call center, or dispatching experience may be considered in lieu of additional education.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10110849
Position Id: 1781-10990-1790286678
Posted 1 day ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Telecom/voice support Technician

Providence, Rhode Island

•

3d ago

Role: Telecom/voice support Technician Location: Providence, RI Duration: 5 Months Contract with possibility of extensions Hours/week: 35 Must have a valid driver's license as they will conduct wiring in various buildings. Position Summary Focus provides front-line customer support for voice, network, and communication-related issues. This role serves as the primary point of contact for employees, agencies, and partners seeking assistance with phone systems, call routing, voicemai

Easy Apply

Third Party, Contract

Depends on Experience

Call Center Representative / Network Technician

Hybrid in Providence, Rhode Island

•

Yesterday

Position:Call Center Representative/Network TechnicianTelecommunications Tech Location: Hybrid-Providence, RI-02908 Duration: 4 Months+ Shift Hour: Monday- Friday 8AM- 4PM Position Summary : The Call Center Representative Telecommunications Focus provides front-line customer support for voice, network, and communication-related issues. Key Responsibilities: Answer incoming calls, tickets, and service requests related to telecommunications issues including: Desk phones, softphones, headsets, and

Easy Apply

Contract

Depends on Experience

Wiring Technician / Network Technician

Providence, Rhode Island

•

Yesterday

Position:Wiring Technician / Network Technician Location: Onsite-Providence, RI -02908 Duration: 4 Months+Shift Hour: Monday- Friday 8AM- 4PMNeeds candidates to possess telecom wiring experience.Onsite required and must have a valid Drivers License as they will conduct wiring in various buildings.Position SummaryThe Call Center Representative Telecommunications Focus provides front-line customer support for voice, network, and communication-related issues. This role serves as the primary point

Easy Apply

Contract, Third Party

Depends on Experience

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

Remote

•

24d ago

Company Overview: Req ID: 382288 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Job Description: All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on b

Easy Apply

Contract

$20 - $25

Search all similar jobs

More jobs at DGN Technologies in Hopkinton, MA