IT Support Contractor

What You’ll Do

• Provide in-person IT support to employees in the office, ensuring smooth day-to-day technology operations for employees and IT infrastructure.
• Serve as an escalation point for complex technical issues, delivering advanced troubleshooting across both Mac and Windows environments.

Who You Are

• You bring 2–4 years of experience supporting users in a Mac-centric corporate environment, with a working knowledge of Windows systems.
• You’re confident troubleshooting a wide range of macOS, AV, and network issues, and understand how to approach complex or unfamiliar technical challenges.
• You have hands-on experience with core platforms like Google Workspace, Slack, Zoom, and Okta.
• You understand networking fundamentals and peripheral connectivity, and can apply them in troubleshooting device or infrastructure issues.
• You have experience running and supporting live AV events and hybrid meetings, ensuring seamless experiences for local and remote attendees.
• You’re organized and proactive in managing IT inventory and assets, and comfortable using assets tracking tools.
• You take initiative, bring a problem-solving mindset, and pay close attention to the details that keep day-to-day operations running smoothly.