Fleet & Device Operations Specialist

RESPONSIBILITIES:
Kforce is immediately adding a full-time Fleet & Device Operations Specialist in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Warren, MI.

Overview:
The Fleet & Device Operations Specialist is responsible for end-to-end management of device lifecycle operations, print and device services, and operational case management. This role ensures fleet accuracy, efficient ordering and remediation, compliance with security and governance standards, and effective coordination with internal and external partners. The position plays a critical role in supporting enterprise device environments through proactive management, tracking, and continuous improvement.

Key Responsibilities:
Fleet Management:
* Maintain DCC fleet accuracy, ensuring all assets are properly recorded, tracked, and reconciled
* Manage MACD (Move, Add, Change, Delete) ordering activities to support business needs
* Process and track Hot Swap orders to minimize user downtime
* Coordinate device buyouts, including obtaining and managing Company FS quotes
* Manage and validate device entitlements to ensure contract and service alignment

MSL Adds/Moves/Changes:
* Execute and track MSL adds, moves, and changes, ensuring accurate updates across systems
* Partner with internal teams to ensure smooth transitions during site, user, or device changes

RMS Management:
* Oversee device configuration management within RMS platforms
* Manage and coordinate firmware updates across supported devices
* Enforce print security governance standards and policies
* Support and maintain custom RMS configurations as required by the business

NRD Co-Management:
* Provide co-management of NRDs in partnership with the General Manager (GM)
* Ensure alignment on responsibilities, escalations, and operational outcomes

Case Management:
* Own and manage operational case tracking from initiation to closure
* Handle Break/Fix (B/F) requests and escalations

REQUIREMENTS:
* Experience in fleet management, device lifecycle management, or managed print services
* Familiarity with MACD processes, asset tracking systems, and order management workflows
* Working knowledge of RMS platforms and device configuration management
* Experience using JIRA or similar ticketing/order management tools
* Strong case management and troubleshooting skills
* Excellent organizational skills with strong attention to detail
* Ability to collaborate effectively with vendors, internal teams, and leadership

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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