Desktop Support Technician

Jacksonville, FL, US • Posted 9 hours ago • Updated 5 hours ago

Full Time

On-site

$47000/yr

Vaco by Highspring

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Summary

Desktop Support
Direct Hire
Hybrid - Jax, FL
General Summary:
Responsible for day-to-day technical support of all phone system and desktop hardware/software applications and peripheral equipment via remote tools, phone, and in-person visits as needed. Provides support to the IT staff regarding special projects and hardware/software implementation.

Essential Duties & Responsibilities:

Provide first-line support for desktop, laptop, and peripheral hardware issues.
Troubleshoot and resolve software problems, including Microsoft Office 365 applications.
Support Operational Technology (OT) systems, including software updates, basic troubleshooting, and user assistance.
Operate, troubleshoot, and maintain AV equipment such as projectors, conference room systems, and video conferencing tools.
Serve as Level 1 support for internally developed applications, helping users with basic issues and escalating complex problems to development teams.
Manage and track incoming IT support tickets in Jira, ensuring timely response and resolution.
Assist with account management, password resets, and access permissions.
Maintain accurate documentation of issues, resolutions, and IT inventory.
Collaborate with IT team members to escalate complex issues as needed.
Ensure systems are updated, secure, and functioning optimally.
Provide excellent customer service to all end-users.

Qualifications & Experience:

Proven experience in desktop support or IT help desk roles.
Familiarity with Microsoft Office 365 suite and Windows operating systems.
Experience using Jira or similar ticketing systems.
Basic knowledge of OT systems is a plus.
Experience operating and troubleshooting AV equipment.
Experience providing Level 1 support for internally developed applications is preferred.
Strong troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
May require occasional after-hours or on-call support.
Hands-on work with computers, peripherals, OT, AV, and internally developed applications.
High school diploma or equivalent; relevant IT certifications (CompTIA A+, Microsoft, etc.) preferred.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115369
Position Id: 471692
Posted 9 hours ago

Company Info

About Vaco by Highspring

Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com. 

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