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Product Support Lead

Remote • Posted 8 hours ago • Updated 2 hours ago

Contract W2

12 Months

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Embedded Systems
VxWorks
Wind River
DML
Debugging
DevOps
C
C++
Eclipse
File Systems
GNU Compiler Collection
Hypervisor
Cloud Computing
OpenStack
Operating Systems
Product Management
Kubernetes
LLVM
Leadership
Linux
QEMU
Linux Kernel
Mentorship
Product Support
Professional Services
Python
Computer Hardware
Computer Networking
Device Drivers
Knowledge Base
ROOT
RTOS
Real-time
Scripting
YAML
Storage
Technical Training
Telecommunications
Virtualization

Embedded Systems
VxWorks
Wind River
DML
Debugging
DevOps
C
C++
Eclipse
File Systems
GNU Compiler Collection
Hypervisor
Cloud Computing
OpenStack
Operating Systems
Product Management
Kubernetes
LLVM
Leadership
Linux
QEMU
Linux Kernel
Mentorship
Product Support
Professional Services
Python
Computer Hardware
Computer Networking
Device Drivers
Knowledge Base
ROOT
RTOS
Real-time
Scripting
YAML
Storage
Technical Training
Telecommunications
Virtualization

Summary

Job Description:

Years of experience: 10-15 years

also VxWorks and Wind River experience is mandatory

Investigate and troubleshoot:

Reproduce customer environments in internal internal labs
Analyze OS, hardware, software, networking, and application interactions
Debug real-time and embedded environments
Identify root causes, workarounds, and next actions

Own customer resolution:

Communicate clearly with customers and account teams
Manage escalations and critical technical cases
Document findings, issue histories, and resolutions
Support premium customers and on-site engagements when require

Scale team knowledge

Create reusable knowledge-base content
Improve support processes and technical playbooks
Mentor less-experienced support engineers
Represent support with Product Management, Engineering, and Sale

Technical Skills Requirement

VxWorks & RTOS Kernel, file systems, BSPs, drivers, real-time debugging, processor architectures
0Wind River Linux Linux kernel and Yocto, systemd, udev, networking, storage, containers, and platform integration
HVP & virtualization Type-1 hypervisors, partitioning, virtualization, hardware/software interactions, and safety-critical environments
Workbench, Diab & LLVM Eclipse-based IDEs, compilers, GCC, Clang, build systems, Makefiles and toolchain diagnostics 0
Simics & simulation Client Simics, QEMU, Python, C, YAML, DML, build environments and simulated system behavior

Required experience :

Eight or more years of technical experience in embedded, RTOS, Linux, platform engineering, or closely related domains
Customer-facing troubleshooting, engineering, consulting, or professional-services experience
Strong debugging capability across hardware, operating-system, networking, and application layers
C/C++ plus scripting or automation experience
Ability to lead investigations, mentor others, and make independent technical decisions

Preferred experience:

Wind River products and mission-critical customer environments
BSPs, device drivers, embedded hardware, processor architectures, and core networking
Virtualization, hypervisors, cloud, containers, Kubernetes, OpenStack, or DevOps toolchains
Aerospace, defense, telecommunications, industrial, or other safety critical systems
Knowledge-based authoring, premium support, technical training, or escalation leadership

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91097274
Position Id: 9078137
Posted 8 hours ago

Contact the job poster

Nikhil Gabriel

Techincal Recruiting Manager @ Donato Technologies Inc

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