Description
We are looking for a Help Desk/Desktop Support Analyst to support a short-term Contract assignment in Rochester, Michigan. This role will focus on preparing and deploying Windows-based laptops and desktops for end users in a high-volume rollout environment. The ideal candidate brings hands-on desktop support experience, works efficiently in a team setting, and can provide a smooth setup experience for employees during scheduled device distribution events.
Responsibilities:
Prepare, configure, and deploy laptops and desktop computers for end users as part of a large-scale PC rollout.
Support device handoff activities in a centralized setup area, ensuring each user receives a properly configured workstation.
Install standard business applications and verify systems are ready for use on Windows environments.
Troubleshoot basic hardware, software, and login issues during deployment and initial setup.
Assist with account-related tasks and user access support involving Active Directory and related tools.
Update and manage service desk tickets to document progress, issues, and completed requests.
Coordinate with the broader technical support team to resolve escalated issues and maintain rollout timelines.
Contribute to deployment efforts tied to the organization's transition to Par Health systems where needed.
Requirements
3-5 years of experience in desktop support, help desk, or similar end-user support roles.
Working knowledge of Microsoft Windows 10 and Windows 11 in a business environment.
Familiarity with Active Directory for basic user and account support tasks.
Ability to perform straightforward software installation and basic troubleshooting.
Experience handling service desk tickets and documenting technical support activities.
Strong communication skills and the ability to assist users in a detail-oriented, organized manner.
Comfortable working in a fast-paced rollout project with a collaborative technical team.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 02210-0013474175
- Posted 21 hours ago
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