Senior ServiceNow CMDB Architect

We are partnering with one of our Global Consulting client to fill a below position…

Job Description:

Role: Senior ServiceNow CMDB Architect

Location: Philadelphia, PA – onsite from day 1

Duration: 12+ Months

Experience required: 10-12 years

Responsibilities:

• Define and lead the overall ServiceNow architecture roadmap aligned with enterprise objectives.
• Design scalable and sustainable solutions across ServiceNow modules, with a focus on Discovery, CMDB, CSDM, and ITOM.
• Establish CMDB governance frameworks, data models, reconciliation strategies, identification rules, and data quality standards.
• Drive enterprise-wide adoption of the Common Service Data Model (CSDM) and ensure alignment with ServiceNow standards.
• Architect and oversee implementation of ITOM capabilities, including:
• Discovery
• Service Mapping
• Event Management
• Cloud Discovery
• Operational Visibility
• Design enterprise integration architectures using REST, SOAP, Integration Hub, and MID Servers.
• Provide technical leadership and guidance to development, administration, and implementation teams.
• Review solution designs, code quality, and platform configurations to ensure adherence to architectural standards.
• Lead architecture workshops with business stakeholders, infrastructure teams, and leadership.
• Ensure platform scalability, security, performance, and maintainability.
• Define platform governance, development standards, and release management processes.
• Collaborate with Enterprise Architects, Infrastructure Teams, and Service Owners to improve operational visibility and service health.

·       Support platform upgrades, transformation initiatives, and ServiceNow roadmap planning.

Skills & Experience:

ServiceNow Architecture & Platform Expertise

·       Strong experience in ServiceNow solution and platform architecture.

·       Deep expertise in:

·       ServiceNow Discovery

·       CMDB Architecture & Governance

·       Common Service Data Model (CSDM)

·       ITOM Suite

·       Discovery

·       Service Mapping

·       Event Management

·       Operational Intelligence (preferred)

·       Experience designing enterprise-scale ServiceNow implementations.

Integration & Automation

·       Strong experience with:

·       REST APIs

·       SOAP Web Services

·       Integration Hub

·       MID Servers

·       Third-party monitoring and infrastructure integrations

·       Expertise in workflow and process automation.

Technical Leadership

·       Strong understanding of ServiceNow platform architecture and best practices.

·       Ability to mentor developers and administrators.

·       Experience conducting architecture reviews and design governance sessions.

·       Strong stakeholder management and communication skills.

Platform Development Knowledge

·       Working knowledge of:

·       JavaScript

·       Glide APIs

·       Script Includes

·       Business Rules

·       Flow Designer

·       UI Builder

·       Service Portal

ITSM & IT Operations

·       Strong understanding of:

·       ITIL Framework

·       IT Operations processes

·       Service Asset & Configuration Management

Qualifications

·       Bachelor''s degree in Computer Science, Information Technology, Engineering, or related field.

·       8-12 years of overall IT experience.

·       Experience leading enterprise-scale ServiceNow transformation programs.

Preferred Certifications

·       ServiceNow Certified System Administrator (CSA)

·       ServiceNow Certified Application Developer (CAD)

·       Certified Implementation Specialist – Discovery

·       Certified Implementation Specialist – ITOM

·       Certified Technical Architect (CTA) – Preferred