Specialist- Expert

We are looking for Specialist- Expert - Onsite for our client in Elizabethtown, NC

Job Title: Specialist- Expert

Job Location: Elizabethtown, NC

Job Type: Contract

Job Overview:

Requirement/Must Have:

• 1+ years of experience in desktop support.
• Strong verbal and written communication skills.
• Ability to communicate effectively with stakeholders.
• Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
• Demonstrates knowledge and a working experience with ServiceNow call tracking system.

Responsibilities:

• Assist Client Services Operations to support Service Desk requests and customer software support.
• Work onsite in the Columbus, Bladen and Sampson County area.
• Take ownership of customer problems and work with a sense of urgency to resolve incidents and problems.
• Communicate status of progress to the customer.
• Provide updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
• Install and image new computers and load appropriate software for customers.
• Deploy new business applications as needed.
• Install local and network printers and other peripherals and configure them.
• Responsible for user data and migration of profiles as computers are replaced.
• Identify emerging trends and issues, research and make suggestions for technical solutions.
• Work with Data Center Operations with user file server data storage, network reservations, data restores, and various account creations and modifications.
• Work with application development teams to identify application issues at the customer level.
• Work with network infrastructure teams to identify network issues at the customer level.

Skills:

• Ability to lead projects that require directing the work of others.
• Ability to assess and integrate the skills and strengths of individuals for project and organizational success.
• Ability to create and maintain documentation of process and procedures.

Qualification And Education:

• 7+ years of experience in technical support.
• Comfortable with traveling for the role.