Project Manager Enterprise Survey Platform (Qualtrics)

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** We will NOT accept 3rd Party (C2C) Contractors **
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JOB DETAILS:
Position:Project Manager Enterprise Survey Platform (Qualtrics)
Job Ref #:44134 - JIH5JP00004051
Duration:12+ Months (On-going Contract)
Location:HYBRID - Torrance, CA 90501
Pay Rate:$74.00 per hour (W2 ONLY)

HYBRID: Must be able to work ONSITE 4 days per week (LOCAL CANDIDATES ONLY)

HIRING REQUIREMENTS:
** NOT accepting any 3rd Party C2C candidates for any reason**
** NOT accepting candidates who live more than 45 miles from Torrance
** NOT accepting candidates willing to relocate (LOCAL CANDIDATES Only)**

Project Manager Enterprise Survey Platform (Qualtrics) will lead delivery of enhancements and platform capabilities for the Enterprise Survey Platform (Qualtrics) program. This role will coordinate activities across vendors (Qualtrics, Deloitte) business stakeholders, IT partners, and QA teams to ensure successful execution of survey development, reporting, integrations, and UAT.

Success in this role requires strong project coordination, stakeholder communication, vendor management, schedule governance, and delivery oversight. This is a structured delivery environment where the PM is responsible for ensuring execution progress, risk/issue management, reporting, and alignment across multiple work streams.

Day-to-Day Activities:
Track progress on survey builds, reporting dashboards, and integrations.
Lead weekly working sessions with vendors and internal stakeholders.
Facilitate requirement clarifications and sprint/work-package planning.
Monitor QA and UAT progress; follow up on defects and changes.
Deliver weekly executive updates and program dashboards.
Coordinate risk mitigation and ensure issues are resolved promptly.

Project Delivery & Execution:
Own project plan, delivery milestones, timelines, and cross-team coordination.
Drive day-to-day execution across surveys, dashboards, QA, and UAT activities.
Track vendor deliverables, SLAs, and work progress; escalate delays proactively.
Coordinate tasks across business, IT application teams, vendors, and QA.
Maintain RAID log

Vendor Management:
Manage delivery and communication with Qualtrics and Deloitte teams.
Ensure clarity of deliverables, timelines, and acceptance criteria.
Facilitate requirement hand-offs, change requests, and delivery sign-off.
Monitor vendor quality and ensure readiness for testing and go-live.

Stakeholder Engagement & Reporting:
Serve as central point of contact for the program.
Prepare and deliver weekly status reports, dashboards, and executive updates.
Facilitate stakeholder meetings and working sessions; drive agendas and follow-ups.
Track business readiness and coordinate rollout communications where applicable.

Testing & Deployment Coordination:
Partner with BSA and QA to plan and execute testing cycles.
Ensure UAT readiness: test scripts, testers, environment, and data.
Communicate deployment plans and cutover readiness; manage go-live checkpoints.

Governance & Delivery Discipline:
Ensure scope clarity and effective change control.
Track budget usage and vendor SOW alignment.
Maintain documentation and audit artifacts (project plan, reports, approvals).

REQUIRED EXPERIENCE/SKILLS:
5+ years of IT Project Management experience, preferably in Customer Experience (CX) or Digital platforms.
Experience managing vendor-delivered technology programs.
Proven ability to manage cross-functional teams and external partners.
Strong project planning, RAID management, and communication skills.
Experience coordinating UAT and structured deployment cycles.
Proficient in Jira/Confluence or similar tools.
Excellent executive reporting and stakeholder-facing communication skills.

OTHER REQUIREMENTS:
Confident communicator with polished executive presence.
Strong vendor diplomacy ability to push for outcomes while maintaining partnership.

PREFERRED SKILLS:
Experience with Qualtrics, VoC, or survey-based programs.
Background in digital product delivery, CRM, CX Analytics, or marketing technology platforms.
Understanding of data privacy and governance (GDPR, CCPA)

Success Looks Like:
Predictable project execution and clear communication with leadership
Vendor deliverables completed on time and high-quality
Surveys and dashboards delivered and validated with business stakeholders
UAT executed smoothly, issues tracked and resolved
No surprises: risks escalated early, and stakeholders informed consistent

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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans