Field Technician 1 - Hyattsville MD. - CDC Program-
Hyattsville, MD, US • Posted 3 hours ago • Updated 3 hours agoContract W2
No Travel Required
On-site
$20 - $23/hr
Alliance IT
Fitment
Dice Job Match Score™
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Job Details
Skills
- Active Directory
- Customer Support
- Microsoft Office
- Microsoft Windows
- Issue Tracking
- Computer Hardware
- IT Infrastructure
- SLA
- Technical Support
- Virtual Private Network
- Remote Desktop
Summary
Program Name:
CDC Information Technology Infrastructure Support Services (ITISS)
Our work depends on Field Technician I joining our team to support the software/hardware services that are provided.
HOW A FIELD TECHNICIAN I WILL MAKE AN IMPACT
- Provide outstanding customer support assistance via phone and email in Windows 10/11.
- Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
- Meet SLAs in a high volume work environment and the main CDC campus.
- Utilize solid MS Office 365 Outlook
- Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
- Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
- Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices.
WHAT YOU’LL NEED TO SUCCEED
- IT related experience troubleshooting hardware and software, and connectivity issues.
- IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 11/Office 365.
- Familiarity with a high paced SLA driven environment
- Experience troubleshooting Windows 11, MS Office 365 Outlook.
- Experience configuring MAC desktops and Laptops
- Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).
- Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac.
- Knowledge of a Ticketing System.
- High School Diploma or GED
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10494622
- Position Id: RQ213708
- Posted 3 hours ago
Company Info
About Alliance IT
Alliance IT is a high-growth information technology company based in the Silicon Valley. We partner with an extensive network of vendors and contractors to offer a range of IT services to our customers across the United States. Alliance IT offers IT infrastructure and operations management services, application hosting, security assessment, systems integration and IT consulting, apart from assisting your IT team procure the right hardware and software to suit your business needs
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