Helpdesk Support: II (Intermediate)-

Boston, MA, US • Posted 9 days ago • Updated 1 hour ago

Contract Independent

On-site

USD $17.00 - 20.00 per hour

Judge Group, Inc.

Fitment

Dice Job Match Score™

🤯 Applying directly to the forehead...

Job Details

Skills

Mergers and Acquisitions
Help Desk
Computer Hardware
Communication
Writing
Technical Support
Documentation
Operating Systems
Laptop
Printers
Phone Support
ServiceNow
Incident Management
Active Directory
Microsoft Windows
Microsoft
Privacy
Marketing

Summary

Location: Boston, MA
Salary: $17.00 USD Hourly - $20.00 USD Hourly
Description: Our client is currently seeking a Helpdesk Support: II (Intermediate)-
Provides first level IT support for all end-users via telephone, email or chat. Troubleshoots and resolves hardware, software and voice/data communication systems issues. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks.
Qualifications & Requirements:

3-5 years of experience
Prior phone support for end users/customers
ServiceNow incident management
Active Directory support
Microsoft Windows 10 or 11 support
Microsoft Entra support

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1116702
Posted 9 days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.