Program Manager

Duration: FTE

Location: PA-Philadelphia, Hybrid 3-4 days onsite

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew project management associates help control the scope, schedule, and cost of projects, while building skills to grow into roles as project and program managers.

Responsibilities:

Lead cross-functional teams to manage multiple digital projects, while ensuring timely delivery within budget and quality standards, including website redesigns, feature launches and enhancements, and content updates

Collaborate with UX design, content, research, and technical leads to create authenticated digital experiences and optimize user flows and enhance wayfinding across all digital platforms to enhance user satisfaction

Effectively communicate digital strategy and project updates to key stakeholders, including senior leadership, marketing teams, and technical teams

Track/document program progress through Smartsheet via program plan, weekly status, and risk management

Clear understanding of product/program vision, scope, and business objectives with ability to communicate effectively to delivery and support teams

Develop program plans and maintain program records

Collaborate with the core team to identify and schedule all tasks necessary to achieve program scope, including the identification and management of the critical path

Provide updates on key milestones and ensure all stakeholders are informed of progress and issues

Manage proposed changes to program parameters and collaborate with Enterprise Program Management and Program Managers to ensure proper processes and communications are followed

Other duties and responsibilities as assigned

Qualifications:

Proven experience in digital program management, including but limited to website, dashboard, chat bot, and mobile app self-serving digital experiences

Excellent analytical skills to interpret data and translate insights into actionable strategies

Proven ability to lead cross-functional teams and manage complex projects with multiple dependencies

Excellent communication and presentation skills to effectively communicate digital strategies to stakeholders

Familiarity with Program Management tools like SharePoint, Smartsheet, Jira, Confluence as well as web analytics tools and platforms for data tracking and reporting

Consistent exercise of independent judgment and discretion in matters of significance

Regular, consistent, and punctual attendance

The salary range for this role is $85,000 to $125,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans with Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at