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AI/ML NLP Engineer

Phoenix, AZ, US • Posted 16 hours ago • Updated 16 hours ago

Contract W2

Contract Corp To Corp

12 Months

No Travel Required

On-site

Depends on Experience

Fitment

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Job Details

Skills

five9

Summary

Greetings from Conch Technologies

Position: AI/ML NLP Engineer

Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a week )

Duration: 12+ Months Contract

Required Skills

We are seeking experienced Software Engineers with strong expertise in Python or Java development and hands-on experience building AI-powered Contact Center solutions.

<>Must-Have Experience

Strong development experience in Python and/or Java
Experience with API development and Microservices Architecture
Hands-on experience with AI/ML and Natural Language Processing (NLP)
Experience working with GitHub, GitHub Actions, and CI/CD pipelines
Experience with Five9 Contact Center Platform
Experience with contact center call routing and orchestration
Hands-on experience with:
- Google Cloud Platform (Google Cloud Platform)
- Google Contact Center AI (CCAI)
- Google Intelligent Virtual Agent (IVA)
- Voice Analytics and Conversational AI solutions

<>Preferred Experience

Contact center technologies such as:
- Avaya
- Cisco Contact Center
- LivePerson
Experience designing and supporting IVR and call-routing solutions
Experience integrating AI-driven voice and chat platforms into enterprise environments

Key Responsibilities

Design, develop, and support AI-powered contact center applications
Build scalable APIs and microservices using Python or Java
Implement NLP, AI/ML, and conversational AI capabilities
Integrate Five9 and Google CCAI/IVA solutions with enterprise systems
Enhance call routing, voice analytics, and customer engagement experiences
Support DevOps processes utilizing GitHub, GitHub Actions, and CI/CD pipelines

Ideal Candidate

A strong software engineer with deep Python/Java expertise and hands-on experience in Contact Center technologies, particularly Five9, Google CCAI/IVA, NLP, AI/ML, APIs, and Microservices.

With Regards,

Teja Kumar P
Desk:
Email:
Web:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10125234
Position Id: 13558-25909-142775
Posted 16 hours ago

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