Systems Engineer III

Position: Systems Engineer III (Night Shift)
Location: Arlington Heights, IL (Onsite)
Duration: Contract
Job ID: 174348

Job Overview:
This position is a replacement role requiring a strong background in system administration, including Windows, Linux, AWS, and enterprise monitoring tools. The role involves providing 24/7 operational support, monitoring application performance, and ensuring system stability. The candidate will work on-site in a shift-based schedule and will be responsible for troubleshooting, incident management, and collaborating with cross-functional teams to maintain system availability and performance.

Responsibilities:

• Provide 24/7 operational support through proactive monitoring of application performance and system health.
• Support Digital Channels Production environments, including Unix/Linux, Windows, VMware, HyperV, Middleware, and AWS Cloud environments.
• Monitor and analyze alerts from enterprise monitoring tools such as Dynatrace, Datadog, AppDynamics, Big Panda, SCOM, and LogicMonitor.
• Respond to incidents and alerts, troubleshoot issues, and restore services promptly.
• Collaborate with cross-functional teams to resolve unplanned outages and implement improvements to prevent future incidents.
• Follow ITIL Service Management practices, including Change, Incident, and Problem Management activities.
• Write and utilize scripts (e.g., Shell, Python) to automate remediation of alerts and enhance system efficiency.
• Ensure enterprise standards and security are maintained on hardware and software.
• Participate in planned change activities and incident follow-ups.
• Provide training and support to team members as needed.

Qualifications:

• 1-2 years of experience in an operational support role.
• Strong knowledge of ITSM Service Management best practices.
• Experience with Unix/Linux and Windows server environments.
• Familiarity with enterprise monitoring tools such as Dynatrace, Datadog, AppDynamics, and others.
• Understanding of virtual technologies, including VMware and HyperV.
• Experience with Middleware components such as Weblogic, Websphere, and DataPower.
• Familiarity with incident ticketing systems like ServiceNow.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a team environment and handle multiple tasks effectively.
• Reliable and punctual attendance is essential.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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• Pay any fee to be considered for, submitted to, or selected for any opportunity.
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Pay Range: $45-48/Hr.

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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