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Salesforce Technical Architect

Remote • Posted 10 hours ago • Updated 9 hours ago

Contract W2

2 Weeks

Remote

Depends on Experience

Milestone Technologies, Inc.

Fitment

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Job Details

Skills

Salesforce

Summary

Salesforce Technical Architect
Remote - EST or Central time zone preferred
12 month - W2 (ONLY) Contract - No C2C or 3rd Parties
W2 Rate: $90-100

Resumes must include full name, contact information and current address (City, State, & Zip Code) to be considered.

Must Haves:

8+ years of Salesforce implementation experience, including 4+ years as a technical or solution architect.
- Proven experience architecting at least two full-lifecycle Service Cloud implementations.
Integration architecture with MuleSoft or similar middleware, APIs, and event-driven patterns.
Salesforce architecture and best practices, including governor limits and Flow versus Apex and LWC.
Experience Cloud, including self-service portals for customers and employees.
Salesforce DevOps and release management tooling, such as DevOps Center, Copado, or Gearset.
Exceptional communication, including explaining trade-offs to executives and business users.

Milestone is hiring a Salesforce Technical Architect to own the design of ITSM implementations: core modules on Agentforce IT Service, data in Data 360, Agentforce agents on top, and HR Service Delivery. You will set the architecture, lead onshore and offshore teams through build, and be the senior technical voice with clients.

Key Responsibilities:
ARCHITECTURE AND STRATEGY

Own end-to-end solution architecture: scalability, security, performance, and post-go-live support.
Translate requirements into technical design, and document the key decisions and trade-offs.
Feed reusable patterns and lessons learned back into Milestone's Salesforce practice.

SOLUTION DESIGN

Design the core ITSM modules on Agentforce IT Service first: catalog and request fulfillment, incident,
problem, change, knowledge, CMDB, and SLAs.
Architect Data 360: ingestion, harmonization, identity resolution, unification, and activation.
Layer Agentforce agents, topics, and actions over the modules and data, with guardrails and testing.
Extend the platform to HR Service Delivery on the same foundation.

INTEGRATION AND DATA MODELING

Govern integration architecture on MuleSoft or other middleware, by API, event, or batch pattern.
Own the data model, migration approach, and large-data-volume design, including data quality.
Design the security model: sharing, identity and SSO, and access for agents and integrations.

GOVERNANCE AND DELIVERY

Author and review technical designs, and act as design authority through build and testing.
Set development and release standards with other architects: source control, CI/CD, and environments.
Lead and mentor onshore and offshore developers and consultants, and clear technical blockers.

STAKEHOLDER ENGAGEMENT

Lead design workshops with client IT and business leadership to derive requirements.
Act as the subject matter expert on Salesforce capabilities, limits, and roadmap.

Required Skills and Experience:

8+ years of Salesforce implementation experience, including 4+ years as a technical or solution architect.
Proven experience architecting at least two full-lifecycle Service Cloud implementations.
Integration architecture with MuleSoft or similar middleware, APIs, and event-driven patterns.
Experience planning and running data migrations with large data volumes.
Experience leading distributed onshore and offshore delivery teams.
Salesforce architecture and best practices, including governor limits and Flow versus Apex and LWC.
Experience Cloud, including self-service portals for customers and employees.
Sharing and visibility, identity (SSO, OAuth), and platform security.
Salesforce DevOps and release management tooling, such as DevOps Center, Copado, or Gearset.
Strong analytical and problem-solving skills.
Exceptional communication, including explaining trade-offs to executives and business users.
Comfortable making and defending design decisions, and revising them when the evidence changes.

Preferred Skills:

ITSM or HR Service Delivery implementation experience on ServiceNow or a similar platform (highly desired).
Hands-on delivery of Agentforce or Data 360 solutions.
Application Architect or System Architect credentials; Certified Technical Architect (CTA) a strong plus.
Agentforce Specialist, Data 360 Consultant, or Agentforce Service Consultant certifications.
Integration Architect or MuleSoft certification.

Education
Bachelor's degree in Computer Science or a related field, or equivalent practical experience.

The estimated pay range for this position is USD $90.00/Hr - USD $100.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: smci
Position Id: 894298
Posted 10 hours ago

Company Info

About Milestone Technologies, Inc.

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.

Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

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Contact the job poster

Elena Novo

Recruiter @ Milestone Technologies, Inc.

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