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Site Reliability Engineer I

Sunrise, FL, US • Posted 2 days ago • Updated 3 hours ago

Full Time

On-site

USD $78,000.00 - 124,750.00 per year

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Job Details

Skills

Continuous Improvement
Dashboard
Root Cause Analysis
Collaboration
Agile
Estimating
Sprint
Disaster Recovery
Testing
Auditing
ITIL
Lifecycle Management
SSL
TLS
IDS
Provisioning
Regulatory Compliance
Architectural Design
Scalability
Documentation
Application Development
Production Support
Computer Science
Information Technology
Operating Systems
Stacks Blockchain
Splunk
Elasticsearch
Grafana
Performance Analysis
RDBMS
NoSQL
Database
MySQL
PostgreSQL
Couchbase
Apache HBase
Apache Cassandra
Scripting
Windows PowerShell
Change Management
ServiceNow
IT Service Management
FOCUS
System Administration
Network
Continuous Integration
Continuous Delivery
Jenkins
GitHub
Management
IT Infrastructure
Reliability Engineering
Microsoft Azure
Microservices
Servers
Secure Shell
Computer Networking
Firewall
Remote Access
Java
.NET
Python
Orchestration
Docker
Kubernetes
Cloud Computing
Amazon Web Services
Google Cloud
Google Cloud Platform
Training
Artificial Intelligence
Analytics

Continuous Improvement
Dashboard
Root Cause Analysis
Collaboration
Agile
Estimating
Sprint
Disaster Recovery
Testing
Auditing
ITIL
Lifecycle Management
SSL
TLS
IDS
Provisioning
Regulatory Compliance
Architectural Design
Scalability
Documentation
Application Development
Production Support
Computer Science
Information Technology
Operating Systems
Stacks Blockchain
Splunk
Elasticsearch
Grafana
Performance Analysis
RDBMS
NoSQL
Database
MySQL
PostgreSQL
Couchbase
Apache HBase
Apache Cassandra
Scripting
Windows PowerShell
Change Management
ServiceNow
IT Service Management
FOCUS
System Administration
Network
Continuous Integration
Continuous Delivery
Jenkins
GitHub
Management
IT Infrastructure
Reliability Engineering
Microsoft Azure
Microservices
Servers
Secure Shell
Computer Networking
Firewall
Remote Access
Java
.NET
Python
Orchestration
Docker
Kubernetes
Cloud Computing
Amazon Web Services
Google Cloud
Google Cloud Platform
Training
Artificial Intelligence
Analytics

Summary

Job Description

Site Reliability Engineer I enhances system resilience and performance, implements automation tools, and contributes to the architectural design and disaster recovery strategies, promoting best practices for continuous improvement and reliability.

Responsibilities

Monitor application and infrastructure health using enterprise monitoring and observability tools, including ELF, to ensure availability, performance, and reliability of enterprise platforms
Configure, tune, and maintain alerting mechanisms in ELF, aligned to service health indicators and SLOs, to enable timely incident detection and reduce noise and false positives
Develop and maintain dashboards providing visibility into system performance, availability, reliability trends, and key operational metrics
Analyze metrics, logs, and distributed traces across application and infrastructure layers to proactively identify issues and support effective root cause analysis (RCA)
Own and execute blameless RCAs for production incidents, identify corrective and preventive actions, and track them to closure
Implement minor code fixes, configuration updates, and reliability enhancements as part of incident remediation and preventive measures
Collaborate with application development and platform teams to review defects, propose fixes, and improve overall service reliability
Participate in Agile sprint planning ceremonies, backlog grooming, estimation, and delivery of SRE-owned work items
Drive reliability improvements through sprint-based commitments, including automation, operational fixes, and platform enhancements
Participate in Disaster Recovery (DR) planning, testing, and execution to ensure resilience of business-critical services
Perform regular system patching and maintenance activities in line with organizational security, compliance, and audit requirements
Support ITIL-based Incident, Problem, and Change Management processes, including planning, documentation, approvals, execution, and post-implementation validation
Monitor network performance and troubleshoot connectivity, latency, and access-related issues impacting platform traffic
Participate in certificate lifecycle management, including provisioning, renewal, validation, and troubleshooting of SSL/TLS certificates
Maintain and manage service accounts (Service IDs), including access provisioning, credential rotation, and compliance with security policies
Drive automation and operational toil reduction using scripting, CI/CD pipelines, and platform tooling to improve reliability and scalability
Maintain accurate documentation of system configurations, runbooks, SOPs, platform operational guidelines, and troubleshooting procedures, and generate reports on system performance, incidents, and resolutions
Participate and lead the Development change review and change validation processes
Collaborates with senior engineers to contribute to the architectural design of systems, ensuring that reliability, scalability, and performance considerations are integrated into design discussions with direct guidance from senior colleagues
Uses AI-assisted coding and documentation tools to support development of automation scripts, runbooks, and infrastructure as code with guidance from senior engineers

Qualifications

Education Qualifications:

Minimum of 5+ years of relevant experience in application development, maintenance, and production support, along with hands-on exposure to Java and distributed systems in enterprise environments.
Bachelor's degree in computer science, Information Technology, Engineering, or equivalent practical experience; advanced degree is a plus
Strong knowledge of operating systems and application runtimes such as Java and .NET
Knowledge of distributed systems and service-based architectures from an operations and reliability perspective
Strong knowledge of modern observability stacks and platforms, including Splunk, Elasticsearch, Prometheus, and Grafana
Knowledge of observability practices including logging, monitoring, tracing, and performance analysis
Knowledge of RDBMS and NoSQL databases including MySQL, PostgreSQL, Couchbase, HBase, and Cassandra
Knowledge of scripting and automation using languages such as PowerShell and Python
Knowledge of AI, analytics, or AIOps platforms from an operational perspective is a plus

Work Experience:

Experience in Incident, Problem, and Change Management using ServiceNow or similar ITSM tools
Experience supporting production systems in large-scale enterprise environments with a focus on reliability and availability
Experience in system administration, infrastructure operations, and network troubleshooting
Experience with CI/CD pipeline implementation and support using tools such as Jenkins, GitHub Actions, XL Release (XLR), or similar
Experience managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud platforms
Knowledge of cloud-based Site Reliability Engineering (SRE) practices with hands-on experience on public cloud platforms such as AWS, Azure, or Google Cloud Platform
Knowledge of containerization and orchestration technologies such as Docker and Kubernetes, and microservices-based architectures
Experience using enterprise monitoring and alerting platforms such as ELF
Exposure to AI-assisted monitoring, automation, or AIOps tools is a plus
Proficiency in connecting to and administering servers via SSH (Secure Shell)
Knowledge of core networking concepts including ports, protocols, firewalls, and secure remote access

Licenses & Certifications

Certification in at least one programming language or runtime such as Java, .NET, or Python
Certification in containerization and orchestration technologies (Docker, Kubernetes, OpenShift) is a plus
Public cloud certification in AWS or Google Cloud Platform is a plus
Certification or training related to AI platforms, analytics platforms, or AIOps is a plus

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10283139
Position Id: 405792d6a0c9cbb731bebacb594e747e
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