job summary:
We are seeking a highly motivated and detail-oriented Operations Specialist to join our 24x7 Digital Control Center (DCC) team. This role is essential to maintaining the availability, performance, and security of critical infrastructure and services. The ideal candidate will thrive in a fast-paced, mission-critical environment and demonstrate strong technical acumen, problem-solving skills, and the ability to coordinate complex operational activities.
location: St. Louis, Missouri
job type: Contract
salary: $32 - 35 per hour
work hours: 9am to 5pm
education: Bachelors
responsibilities:
Monitoring & Incident Response
Monitor infrastructure, applications, and services using enterprise tools (e.g., Dynatrace, OpsBridge, Splunk).
Respond to alerts, incidents, and service requests per defined SLAs.
Perform initial triage and escalate unresolved issues to appropriate teams.
Document incidents and resolutions in our ITSM solution (Service Now).
Participate in the Genesys phone queue, responding to incidents and general request/task calls.
Operational Support & Coordination
Execute routine tasks: backups, patching, system health checks.
Participate in 12-hour Panama shift rotations, days or nights (depending on shift), weekends, and holidays.
Coordinate high-touch services such as patching, firmware upgrades, and planned fiber maintenance.
Support disaster recovery and business continuity processes.
Operational support of OT environments (AMI), alarm monitoring, incident response, lifecycle replacement of network infrastructure supporting smart meters.
Network & Connectivity Support
Monitor and troubleshoot network infrastructure, SCADA systems, and cellular communication devices.
Support port authentication (802.1x), Wi-Fi networks, and Intelligrid fiber monitoring.
Assist with router infrastructure replacement and firmware upgrades.
Security & Compliance
Support Critical Incident Management (CIM) and malware isolation procedures.
Monitor and respond to security alerts.
Perform compliance reporting and Cyber Essential Software verification.
Facilities & Site Monitoring
Monitor UPS systems, tower lights, HVAC, generators, and rectifiers.
Manage FAA notifications and troubleshoot site alarms.
Support Missouri One Call Cut/Dig incidents using 3GIS.
Server & Virtual Environment Management
Triage Windows servers incidents.
Apply protected patches and manage virtual resource allocation, utilizing Tanium.
Administer domain certificates and support disaster recovery environments.
Fiber & Radio Network Support
Coordinate planned fiber outages and assist with difficult-to-locate fiber issues.
Support MAS SD9 and Speednet radio networks.
Qualifications:
Strong technical troubleshooting and analytical skills.
Experience with enterprise monitoring, ticketing, phone systems.
Familiarity with network protocols, server environments, and cybersecurity practices.
Ability to work independently and collaboratively in a 24x7 shift environment.
Excellent communication and documentation skills.
qualifications:
Strong technical troubleshooting and analytical skills.
Experience with enterprise monitoring, ticketing, phone systems.
Familiarity with network protocols, server environments, and cybersecurity practices.
Ability to work independently and collaboratively in a 24x7 shift environment.
Excellent communication and documentation skills.
Preferred Experience:
Prior experience in operations support, NOC, or similar technical roles.
Knowledge of SCADA, RTUs, and telecom infrastructure.
Experience with compliance frameworks and incident management protocols.
No college education required for this role.
skills:
cellular communication,Cisco,cybersecurity practices,disaster recovery,Dynatrace,firmware,Genesys,802.1x,enterprise monitoring,MPLS,network infrastructure,network protocols,server environments,Service Now,Software verification,Splunk,Scada,SCADA systems,Wi-Fi,Windows servers,analytical skills,detail-oriented,communication,Coordination,problem-solving skills,troubleshoot,highly motivated,Ability to work independently,24x7,alarm monitoring,business continuity,Site Monitoring,Monitoring & Incident Response,HVAC,customer service,health checks,ITSM,Incident Management,incident response,infrastructure,maintenance,Operational Support,operations support,phone support,Digital Control,rectifiers,Security,smart meters,compliance reporting,strong technical acumen,technical troubleshooting,telecom infrastructure,triage,initial triage,UPS systems,documentation skills
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
![]()
Never miss an opportunity! Create an alert based on the job you applied for.