Associate System Analyst

Job#: 3044415

Job Description:
Associate System Analyst

Location: Open to candidates local to Merrifield, VA or Pensacola, FL (Hybrid)

Role Overview

The System Analyst supports Real Estate Lending (REL) technology operations by providing application support, managing incidents, coordinating with business units, and driving system improvements. This role serves as a key liaison between the Service Desk, engineering teams, vendors, and business stakeholders. The objective is to ensure system stability, effective communication, and successful delivery of enhancements, advisories, and releases.

Key Responsibilities

• Provide Level 1 and Level 2 support for REL applications including ICE Mortgage Technology, MSP, Passport, Loan Boarding platforms, Empower, HomeSquad, and OnBase.
• Monitor and manage ServiceNow queues, triaging incidents, service requests, degradations, outages, and access issues.
• Lead investigation and resolution of escalated issues impacting business units and members.
• Draft and distribute system advisories, maintenance notifications, enhancements, and outage communications to business units.
• Gather and document business and technical requirements for system enhancements and fixes.
• Perform root cause analysis for major incidents and defects, providing actionable recommendations.
• Develop and execute test cases for system enhancements, defect fixes, and new implementations.
• Participate in cross-functional initiatives related to new systems, migrations, and enhancements.
• Maintain documentation for processes, workflows, advisories, and reports.
• Track and report on key metrics such as ticket trends, incident volumes, and system performance.

Required Qualifications

Experience: A minimum of 1 year of experience is required. Candidates should have advanced knowledge of Real Estate Lending systems and processes, along with experience supporting and troubleshooting enterprise applications.

Technical Skills: Proficiency in Microsoft Office, SQL, and Azure environments is required. Experience with ServiceNow and software testing methodologies is also necessary.

General Skills: Required skills include strong analytical, research, and problem-solving abilities with attention to detail. The role demands strong verbal and written communication skills with the ability to translate technical concepts to business users, and the capacity to manage multiple priorities in a fast-paced environment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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