Data Analyst

**Experience working with Chatbots or AI is required**
Top Skills' Details
Working on Chatbot - business self service chatbot
Top 3
1. Data Analyst experience. Look at data - understand it - see big picture - report out on use cases. More strategic analyst
2. Product Mgmt skills - write requirements and stories
3. Any Chatbot or AI experience
7+ years experience - looking for someone to bring thought leadership
Look at complex data and create uses cases from that - what are the business goals and tie the matrix of data to meet those goals through the Chatbot
Experience with Google Dialogflow or AWS Lex are helpful
Also any experience with Adobe and Tableau are also helpful
Analytical side - translate data into use case requirements
About the Role
We are seeking a highly analytical Business Analyst to support the strategy, optimization, and delivery of Business's conversational AI experiences, including the CB Assistant chatbot. In this role, you will uncover insights from transcripts, customer journeys, and cross channel behavior; translate those insights into clear use cases and requirements; and ensure chatbot features are grounded in data, customer needs, and measurable business value. You will also partner closely with Product, Engineering, and Conversational Design to define requirements, map end to end flows, and support delivery through user-stories and UAT to drive continuous improvement across AI powered interactions.
This role is ideal for someone who excels at blending data analysis, customer experience understanding, and structured business requirements to help bring high impact conversational AI features to life.
What You'll Do
Define KPIs and success metrics for conversational AI features
Conduct deep dive analysis of transcripts, customer journeys, and cross channel behaviors to uncover friction points, root causes, and high impact automation opportunities
Evaluate and monitor ongoing intent performance and trends to identify optimization needs, root causes and emerging use cases
Partner with cross-functional teams to synthesize insights across unassisted channels (chatbots, voice) to pinpoint cross-channel integrations and needs
Perform competitive and SWOT analysis to benchmark conversational AI experiences and identify strategic gaps.
Provide data driven roadmap recommendations based on opportunity size, expected impact, and alignment with business goals.
Translate analytical findings into clear requirements, user stories, and acceptance criteria in partnership with Product, documenting end to end flows, business rules, and measurement plans.
Collaborate with Conversational Designers and Authors to refine intents, optimize journeys, and tune prompts based on insights.
Participate in backlog grooming, story writing, sprint planning, and support UAT cycles to ensure features meet business and conversational requirements.
Facilitate working sessions with stakeholders to map current and future state processes, clarify business rules, and document end to end conversational flows and decision points.
What You Bring
5+ years of experience in business analysis, product analysis, or CX analytics, ideally supporting AI, chatbots, NLP, or digital support tools
Demonstrated experience analyzing transcript data, customer journeys, behavioral data, and multi channel interactions
Strong ability to translate insights into requirements, user stories, and structured documentation
Familiarity with conversational AI platforms (Google Dialogflow, AKD AWS Lex, etc)
Experience supporting UAT, release validation, and iterative optimization cycles
Excellent communication skills and ability to work cross functionally with engineering, product, design, operations, and analytics partners
Preferred Skills
Comfort with data/BI tools
Understanding of NLP concepts (intents, entities, utterances, fallback handling)
Experience with LLM based conversation analysis, prompt evaluation, or conversational quality assurance
Prior experience in B2B digital experiences or telecom is a plus.
Knowledge of AI ethics, governance, and responsible deployment frameworks
Top Skills Details
data analysis,Chatbot
Additional Skills & Qualifications
3 days onsite
Job Type & Location
This is a Contract to Hire position based out of Philadelphia, PA.
Pay and Benefits
The pay range for this position is $50.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Philadelphia,PA.
Application Deadline
This position is anticipated to close on Feb 20, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.