JOB DESCRIPTION | Sr. Business Analyst | Rose International
Job Title: Sr. Business Analyst-ITSM/IT asset Management
Location: Chicago, IL (Local only)
Duration: 6+ months
Experience: 8+ years
Requirements
• IT Service Management/IT Asset Management – Governance and Controls
• Will support processes within that space – will also work with other governance areas – support communication of process including metrics and senior leadership communication.
• Things are not fully defined - must be comfortable stepping into complex, not well defined spaces
• Must have strong communication skills
• Rearchitecting some processes – trying to ensure they have accurate data within their repository.
• Ensure processes that lead into ServiceNow are effective – areas include architecture, software owner teams, data governance.
• Strong experience with workflows
• Data analysis will be key – need to understand if things are missing from a data point of view – identify and quantify that.
• Experience with ServiceNow is preferred – it is a key platform
• ServiceNow modules: service management and asset management, change, CMDB
• Prior experience with banking would be a plus.
• Looking for a BA background in IT/governance
• Project is expected to go through the end of the year, potential for extension.
• Applications, test, and implement the database applying basic database knowledge.
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