Senior CIAM Solutions Designer (Remote)

Overview

This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC, and TX

At First Citizens Bank we're in the midst of a bold digital transformation-simplifying, consolidating, and modernizing the way we serve our customers. We're evolving toward a foundational North Star Architecture that enables us to scale smarter, move faster, and deliver experiences that truly differentiate us in the market.

This is not business-as-usual. We're reimagining our digital banking platform from the ground up-rethinking how channels connect, how technology supports growth, and how teams collaborate to deliver with speed and purpose. Few get the chance to help shape something this foundational. This is your opportunity to be part of a once-in-a-career journey, building what's next while staying grounded in the impact we create today. If you're energized by transformation, passionate about elegant design, and ready to help lay the technical bedrock for a digital-first future-we want to talk to you.

We are looking for a technically skilled Solutions Designer for our Customer Identity & Access Management (CIAM) and Fraud capabilities built on the Okta Customer Identity Cloud , enabling secure, seamless, and compliant digital onboarding, authentication, and servicing journeys .

You'll be responsible for translating business, security, fraud, and regulatory requirements into well-engineered identity and fraud solutions, balancing customer experience, risk mitigation, and platform resilience . The Solutions Designer partners closely with Product, Engineering, Cyber Security, Fraud, Risk, and Architecture teams to ensure solutions are reusable, scalable, and fit for a regulated financial services environment .

Responsibilities

Solution Design - CIAM & Fraud

• Design end-to-end CIAM and fraud-aware identity solutions:
  • Authentication and federation (OAuth 2.0, OIDC, SAML)
  • Okta Identity Engine for adaptive, risk-based authentication
  • Universal Directory for customer identity profiles and attributes
  • Multi-factor authentication (MFA), step-up and recovery flows
• Design identity flows that integrate fraud signals and outcomes into:
  • Digital onboarding and identity proofing
  • Login and re-authentication journeys
  • High-risk transactions and step-up scenarios
• Produce clear and consumable solution design artefacts including architecture diagrams, sequence flows, integration patterns, and non-functional requirements.
• Design integrations between Okta CIAM and:
  • Mobile and web banking platforms
  • API gateways and backend services
  • Fraud decision engines and monitoring platforms
  • Customer data and CRM systems

• Ensure solutions support high-volume, low-latency digital traffic with appropriate resilience and failover.
• Balance security controls with friction-aware customer experience.
• Partner with Fraud Operations to ensure solutions support effective monitoring and resolution.

Security, Risk & Regulatory Design

• Embed security-by-design, privacy-by-design, and compliance-by-default principles in all solutions.
• Ensure alignment with financial services regulations and policies related to:
• Strong Customer Authentication (SCA)
• Data protection and privacy
• Fraud prevention and operational risk
• Design secure management of credentials, secrets, encryption, tokens, and keys.
• Support design governance, threat modelling, audits, and regulatory reviews.

Delivery Enablement & Engineering Collaboration

• Work closely with engineering and delivery pods to:
• Translate designs into epics, features, and backlog items
• Provide ongoing design assurance during build and test
• Resolve design trade-offs and integration challenges
• Ensure CIAM and fraud solutions are implementable, testable, operable, and resilient.
• Contribute to reusable patterns, reference architectures, and playbooks for identity and fraud.

Stakeholder & Cross-Functional Collaboration

• Act as the CIAM & Fraud solution design authority within initiatives and delivery squads.
• Collaborate with Product, UX, Fraud, Cyber Security, Risk, and Operations teams to align designs to outcomes.
• Clearly communicate technical solutions, risks, and trade-offs to senior and non-technical stakeholders.

Qualifications

Bachelor's Degree and 8 years of experience in Software application development OR High School Diploma or GED and 12 years of experience in Software application development

Preferred Qualifications

• Experience as a Technology Solutions Designer, Solution Architect, or Senior Engineer within financial services .
• Minimum 3-5 years experience with at least one major programming language (e.g. Java, Python, Go, etc.,)
• Hands-on experience designing Okta-based CIAM solutions .
• Strong understanding of fraud prevention, risk-based authentication, and secure digital journeys .
• Experience working within agile, product-aligned delivery models .
• Familiarity with regulatory, audit, and operational risk expectations.
• Strong CIAM and fraud-aware identity design expertise
• Deep understanding of Okta architecture and configuration concepts
• Ability to balance customer experience, security, and fraud controls
• Excellent documentation, diagramming, and stakeholder communication skills
• Pragmatic, delivery-focused mindset with attention to detail
• OAuth 2.0, OpenID Connect, SAML
• Fraud signal integration and risk-based decisioning
• Strong understanding of REST APIs, event-driven architectures
• Experience of Cloud platforms (AWS, Azure, Google Cloud Platform)

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

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