Data Product Owner - CACS X

Title: Collections Data Product Owner - CACS X

Location: Cincinnati OH 45202 / Remote

Duration: 12 months Contract

Must Have

• Demonstrated experience enabling data integration between operational systems and domain services/data warehouses.
• Experience with Collections platforms, preferably CACS X or similar Collections case management systems (FICO Debt Manager, Latitude, Experian PowerCurve Collections).
• Strong knowledge of AWS Connect platform including contact flows, Lambda integrations, Lex, Contact Lens, and omni-channel capabilities.

Nice To Have

• Agile Product Manager Certification
• AWS Certified Cloud Practitioner
• Data Domains and Products (Snowflake, Kafka)
• Data Product Management
• ETL (DBT, Elevate, DataStage)

Job Summary: As a Collections Technology Product Owner at our bank, you will be responsible for owning and managing the development and enhancement of our Collections platforms, specifically AWS Connect and CACS X. You will work closely with stakeholders across Collections, Technology, Operations, and Business Intelligence teams to identify, prioritize, and deliver capabilities that meet the needs of our Collections organization and support complex reporting requirements. Your role will be pivotal in driving platform modernization, enabling data integration into domain services, building data products for advanced analytics, and ensuring successful execution of Collections technology initiatives.

Qualifications:

• Bachelor's degree in business administration, finance, computer science, data analytics, or related field. Master's degree is a plus.
• Proven experience as a Product Owner or similar role in Collections, Contact Center technology, or financial services.
• Required: Strong knowledge of AWS Connect platform including contact flows, Lambda integrations, Lex, Contact Lens, and omni-channel capabilities.
• Required: Experience with Collections platforms, preferably CACS X or similar Collections case management systems (FICO Debt Manager, Latitude, Experian PowerCurve Collections).
• Required: Demonstrated experience enabling data integration between operational systems and domain services/data warehouses.
• Required: Proven track record building data products that support complex reporting and analytics requirements, particularly in Collections or Credit Risk domains.
• Strong understanding of Collections business processes including delinquency management, treatment strategies, payment arrangements, skip tracing, legal processes, and charge-off procedures.
• Experience with Agile methodologies, particularly Scrum, and working in Agile development environments.
• Excellent analytical, problem-solving, and critical-thinking skills with strong data literacy.
• Experience with data modeling, ETL processes, and business intelligence tools (Tableau, Power BI, Snowflake, or similar).
• Strong communication and collaboration abilities, with capacity to work effectively with cross-functional teams and stakeholders at all levels.
• Ability to prioritize and manage multiple initiatives simultaneously in a fast-paced environment.
• Knowledge of Collections regulatory requirements and compliance (FDCPA, TCPA, FCRA, SCRA, state licensing).
• Experience with API integration patterns, event-driven architectures, and real-time data streaming is highly desirable.
• Familiarity with data governance, data quality frameworks, and metadata management is a plus.

Preferred Experience:

• Previous implementation or migration experience with AWS Connect in Collections or Contact Center environments
• Experience with CACS X platform configuration, workflows, and reporting capabilities
• Background in Collections operations, analytics, or business intelligence
• Knowledge of domain-driven design principles and microservices architecture
• Experience with data lake/data warehouse technologies and dimensional modeling