Senior Salesforce Administrator

Senior Salesforce Administrator

No third parties, C2C, or 1099 arrangements will be considered at this time

Location: Remote

Employment Type: Full-Time

Salary: $105,000 - $125,000

About the Role

We're looking for a seasoned Senior Salesforce Administrator to serve as a key steward of our Salesforce ecosystem. In this role, you'll own platform stability, scalability, and usability-balancing day-to-day operational support with strategic enhancements that move the business forward.

You'll thrive here if you enjoy untangling complex problems, improving systems through thoughtful configuration, and supporting a steady stream of users who rely on Salesforce to do their best work. This role plays a critical part in ensuring our Salesforce platform remains reliable, secure, and aligned with evolving business needs.

What You'll Do

Salesforce Platform Ownership

• Administer Salesforce security and access models, including users, roles, profiles, permission sets, and sharing rules, ensuring compliance with governance and security standards.


• Design, configure, and maintain scalable Salesforce solutions using declarative tools such as Flow, validation rules, custom objects, and page layouts.


• Configure and support Salesforce Field Service, including Field Service Mobile (FSM), ensuring optimal usability for field technicians and alignment with operational workflows.


• Actively monitor platform health and performance, proactively recommending improvements to automation, stability, and user experience.

Support & Troubleshooting

• Serve as an advanced support resource for Salesforce-related issues, resolving complex cases through structured investigation and root-cause analysis.


• Function as an escalation point for high-impact or technically challenging problems, ensuring timely resolution and clear communication with stakeholders.


• Provide high-volume end user support, managing a steady intake of requests across multiple business units while maintaining strong SLAs and user satisfaction.


• Manage support requests efficiently while maintaining quality documentation and resolution standards.

Delivery & Collaboration

• Participate in Agile delivery activities including backlog grooming, sprint planning, and sprint reviews, contributing technical input to ensure successful delivery of enhancements.


• Partner closely with business and technology teams to translate requirements into practical, well-architected Salesforce solutions.


• Support testing, deployments, and post-release validation activities as part of the broader Salesforce SDLC.

Documentation & Enablement

• Maintain detailed system documentation, configuration records, and metadata tracking to support long-term maintainability and auditability.


• Provide mentorship and guidance to other Salesforce Administrators, helping raise the overall quality and consistency of platform configurations.


• Stay current on Salesforce releases and new capabilities, assessing and recommending features that align with platform strategy and business goals.

What You Bring

Education & Certifications

• High school diploma or equivalent (required)


• Bachelor's degree in Business, Information Technology, or a related field (preferred)


• Salesforce Certified Administrator (required)


• Salesforce Certified Advanced Administrator, Platform App Builder, or Field Service certifications (preferred)

Experience & Technical Skills

• 5-7 years of hands-on Salesforce administration experience in an enterprise-scale environment


• Deep experience with Salesforce Flow (record-triggered, screen, scheduled), data modeling, security architecture, and validation logic


• Strong functional knowledge of Sales Cloud, Service Cloud, and Salesforce Field Service, including configuration of Field Service Mobile (FSM)


• Proven experience supporting high-volume end user environments, including case intake, prioritization, and SLA-driven resolution


• Solid understanding of Salesforce platform architecture, design limits, and best practices


• Experience supporting Agile delivery teams and working within structured SDLC and release management processes


• Familiarity with Salesforce DevOps tools (e.g., Gearset or similar)

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.