Job#: 3035185
Job Description:
Our great client in Washington DC has an immediate opening for a Technology Success Consultant. If you are interested please apply with resume to .
Specifically, you will be responsible for:
Providing Level 1 and 2 support, as needed; Level 3 issues will be escalated
Managing proprietary software changes and the introduction of new and highly complex technologies
Full desktop support including; diagnosing desktop and support systems issues, reimaging computers, password assistance, screen shares, error codes, updates etc.
The resolution of all field computer associated problems
Leveraging a ticketing system to manage workflow
Working occasionally with vendors; tracking service agreements
Maintaining appropriate inventory to get new users up and running in short order
Bring Your Best! What this role needs:
To meet the basic qualifications for this role you must have:
2 years of Level 1 Help Desk experience
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship
To be a strong fit for the Technology Success Specialist opportunity, you will have:
An associate's (two-year) degree in Computer Science or a related field, or an equivalent combination of education and experience
2+ years of Level 1 and 2 Help Desk experience preferred
Demonstrated success troubleshooting PC related problems in a Windows environment
Strong technical knowledge of computers, networks, systems & the Internet including the ability to:
o Answer basic troubleshooting questions for desktop computers / laptops
o Support and maintain a LAN/Server
o Install system changes
o Provide sign-on maintenance/assistance
o Set-up and maintain networked computers
o Order network office computers and track maintenance agreements
o Basic understanding of printers, telecommunications/phone systems, video conferencing and office equipment
o Experience working with vendors preferred
o Ability to travel locally to the corporate and district offices
In addition to your technical skills, success will require the following core competencies and characteristics:
Self-starter able to work independently, be resourceful and problem solve without direct day-to-day supervision
Excellent interpersonal skills to work with users and vendors and leverage diplomacy in obtaining information and cooperation to solve technical problems/issues
Strong written and verbal communication skills
The ability to balance multiple priorities; strong demand management skills
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: apexsan
- Position Id: BHJOB2374_3035185
- Posted 30+ days ago
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