Technical Project Manager//Remote

Project Delivery & Execution

• Manage end-to-end execution of contact center technology projects-from requirements and planning through deployment, testing, and stabilization.
• Develop detailed project plans, timelines, status reports, and risk mitigation strategies to ensure predictable delivery.
• Coordinate and manage dependencies across telephony, IVR, AI/ML, chat, CRM integration, WFM, and analytics components.

Contact Center Technology Expertise

• Support solution design and implementation using Google CCAI, including Dialogflow CX/ES, Agent Assist, and CCAI Insights.
• Assist in deploying AI-driven IVR flows, chatbots
• Work with engineering teams on cloud migration activities and ensure alignment with technical standards and performance requirements.

Stakeholder Management & Communication

• Provide clear and concise project updates, dashboards, risks, and impacts to senior stakeholders, including directors and VPs.
• Translate complex technical details into business-friendly, actionable information for non-technical teams.
• Maintain strong communication channels across business, product, and technology teams to ensure alignment.