Lead Desktop Support

Hybrid in Windsor, CT, US • Posted 8 hours ago • Updated 47 minutes ago

Full Time

Part Time

On-site

VDart, Inc.

Fitment

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Job Details

Skills

Desktop
Windows
troubleshooting
MAC

Summary

Job Title: Lead Desktop Support

Location: Atlanta, GA / Windsor, CT / Charleston, SC / San Diego, CA (Onsite)

Job Type: Contract

Job Summary

The Lead Desktop Support professional oversees the daily operations of the desktop support team, ensuring timely and effective technical support for end users. This role combines hands-on technical expertise with leadership responsibilities, including mentoring staff, managing escalations, and coordinating with other IT teams to maintain a high level of service.

Key Responsibilities

Lead, mentor, and supervise desktop support technicians
Serve as the primary escalation point for complex technical issues
Provide advanced troubleshooting for hardware, software, network, and peripheral issues
Ensure compliance with IT policies, security standards, and best practices
Coordinate incident, request, and problem management activities
Monitor service desk performance and ensure SLAs are met
Maintain accurate documentation, procedures, and knowledge base articles
Assist with on boarding/off boarding, including system access and equipment setup
Collaborate with infrastructure, security, and application teams
Manage asset inventory and lifecycle of end-user devices
Participate in system upgrades, rollouts, and IT projects

Required Qualifications

Bachelor s degree in Information Technology or equivalent experience
5+ years of desktop/end-user support experience
1 2 years of team leadership or senior support experience
Strong knowledge of Windows and/or macOS environments
Experience with Active Directory, Microsoft 365, and endpoint management tools
Proficiency in troubleshooting hardware, software, and network connectivity issues

Preferred Qualifications

ITIL Foundation certification
CompTIA A+, Network+, or Microsoft certifications
Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
Knowledge of endpoint security and device management (Intune, SCCM, Jamf)

Skills & Competencies

Strong leadership and communication skills
Excellent problem-solving and analytical abilities
Customer-focused mindset
Ability to prioritize and manage multiple tasks
Documentation and process improvement skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10330808
Position Id: 2026-94076/515472
Posted 8 hours ago

Company Info

About VDart, Inc.

VDart, headquartered in Atlanta, GA, is a global leader in digital talent solutions and IT staffing, delivering top technology professionals to businesses worldwide. With a strong presence across North America, Europe and Asia, we specialize in helping organizations navigate complex technology landscapes with the right expertise.

Through a strategic, client-focused approach, we have placed over 20,000 professionals across key industries and advanced technology solutions. Whether placing top talent in cutting-edge roles or providing strategic digital workforce solutions, our network of 4,000 specialists across 13 countries is committed to excellence, agility and impact.

Backed by 18 years of industry experience, we go beyond staffing to build long-term partnerships that accelerate digital transformation and drive sustained growth. Whether you need a technology partner to fuel innovation or specialized workforce solutions to maintain a competitive edge, VDart delivers the right people, skills and mindset to create a lasting impact in a digital-first world.

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