Lead Desktop Support
Hybrid in Windsor, CT, US • Posted 10 days ago • Updated 50 minutes ago
VDart, Inc.
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Job Details
Skills
- Desktop
- Windows
- troubleshooting
- MAC
Summary
Job Title: Lead Desktop Support
Location: Atlanta, GA / Windsor, CT / Charleston, SC / San Diego, CA (Onsite)
Job Type: Contract
Job Summary
The Lead Desktop Support professional oversees the daily operations of the desktop support team, ensuring timely and effective technical support for end users. This role combines hands-on technical expertise with leadership responsibilities, including mentoring staff, managing escalations, and coordinating with other IT teams to maintain a high level of service.
Key Responsibilities
- Lead, mentor, and supervise desktop support technicians
- Serve as the primary escalation point for complex technical issues
- Provide advanced troubleshooting for hardware, software, network, and peripheral issues
- Ensure compliance with IT policies, security standards, and best practices
- Coordinate incident, request, and problem management activities
- Monitor service desk performance and ensure SLAs are met
- Maintain accurate documentation, procedures, and knowledge base articles
- Assist with on boarding/off boarding, including system access and equipment setup
- Collaborate with infrastructure, security, and application teams
- Manage asset inventory and lifecycle of end-user devices
- Participate in system upgrades, rollouts, and IT projects
Required Qualifications
- Bachelor s degree in Information Technology or equivalent experience
- 5+ years of desktop/end-user support experience
- 1 2 years of team leadership or senior support experience
- Strong knowledge of Windows and/or macOS environments
- Experience with Active Directory, Microsoft 365, and endpoint management tools
- Proficiency in troubleshooting hardware, software, and network connectivity issues
Preferred Qualifications
- ITIL Foundation certification
- CompTIA A+, Network+, or Microsoft certifications
- Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.)
- Knowledge of endpoint security and device management (Intune, SCCM, Jamf)
Skills & Competencies
- Strong leadership and communication skills
- Excellent problem-solving and analytical abilities
- Customer-focused mindset
- Ability to prioritize and manage multiple tasks
- Documentation and process improvement skills
- Dice Id: 10330808
- Position Id: 2026-94076/515472
- Posted 10 days ago
Company Info
VDart, headquartered in Atlanta, GA, is a global leader in digital talent solutions and IT staffing, delivering top technology professionals to businesses worldwide. With a strong presence across North America, Europe and Asia, we specialize in helping organizations navigate complex technology landscapes with the right expertise.
Through a strategic, client-focused approach, we have placed over 20,000 professionals across key industries and advanced technology solutions. Whether placing top talent in cutting-edge roles or providing strategic digital workforce solutions, our network of 4,000 specialists across 13 countries is committed to excellence, agility and impact.
Backed by 18 years of industry experience, we go beyond staffing to build long-term partnerships that accelerate digital transformation and drive sustained growth. Whether you need a technology partner to fuel innovation or specialized workforce solutions to maintain a competitive edge, VDart delivers the right people, skills and mindset to create a lasting impact in a digital-first world.
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