Desktop Support

Overview
We are seeking a highly skilled Desktop Support Engineer (Tier 2) to serve as a senior onsite escalation point and technical authority. This role requires strong independent troubleshooting capabilities, excellent customer service judgment, and hands-on expertise supporting enterprise endpoints and printing environments in a hybrid workplace.
Key Responsibilities

• Act as the primary onsite escalation resource, independently troubleshooting and resolving complex Tier 2 technical issues end-to-end
• Take full ownership of incidents, ensuring timely resolution and clear communication with stakeholders
• Provide advanced support for Windows and macOS endpoints, including laptops, desktops, mobile devices, and peripherals
• Manage and troubleshoot enterprise printing environments, including printer queues, drivers, permissions, and connectivity issues
• Support hybrid workforce environments, including remote and onsite users
• Collaborate with remote infrastructure and network teams as the local "hands and feet" for troubleshooting and implementation
• Analyze recurring issues and recommend improvements to systems, processes, or configurations
• Maintain accurate documentation of issues, resolutions, and technical procedures
• Deliver a high level of customer service while supporting both staff and leadership

Qualifications

• Proven experience in a Desktop Support or Tier 2 support role in a corporate environment
• Demonstrated ability to independently troubleshoot and resolve complex technical issues
• Hands-on experience supporting both Windows and macOS systems
• Strong experience with enterprise printing systems and troubleshooting
• Working knowledge of networking fundamentals (TCP/IP, VPN, DNS, wired/wireless connectivity)
• Experience working in hybrid environments supporting both onsite and remote users

Skills & Competencies

• Strong ownership mentality with the ability to work autonomously
• Exceptional customer service skills with high emotional intelligence
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Ability to prioritize effectively and exercise sound judgment in escalation decisions
• Professional presence with the ability to interact confidently with all levels of the organization

Preferred

• Experience supporting enterprise environments with distributed teams
• Relevant certifications (CompTIA A+, Network+, Microsoft, or Apple certifications) are a plus

Job Type & Location
This is a Contract to Hire position based out of Lake Placid, NY.
Pay and Benefits
The pay range for this position is $28.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Lake Placid,NY.
Application Deadline
This position is anticipated to close on May 16, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.