Help Desk Analyst

We are seeking a customer-focused Help Desk Analyst to serve as the first point of contact for end users requiring technical assistance. The ideal candidate will have experience supporting a high-volume help desk environment, managing service requests through multiple ticketing platforms, and delivering exceptional customer service while ensuring timely issue resolution and accurate documentation. Required Experience (2+ years): Experience working in a single point of contact (SPOC) help desk e

Posting Details Do you have questions about the application process? If so, please refer to the Applicant FAQ's. Position Information Posting Number: 20260031V Position Title: IT Technician I - TechZone Posting Type Student Hours/week: 20 Eligibility: Work study preferred but open to all students Semester 2025-2026 Academic Year Location Detailed Work Schedule Number of positions: 7 Department: 715-UTS - Technology Support Services Contact Name: Seth Carey Contact Phone/Extension: P

Help Desk Level 2 consultant [3 Days Onsite, 2 days remote] Mercer County, NJ/Hybrid 6+ months NOTE: All training will be conducted on premises. Training on the AOC procedures and system will be provided. HOURS: Monday- Friday: 8:30 am to 4:30 pm There wil be an extension. After Training: 3 Days Onsite, 2 days remote: Tuesday, Wednesday or Thursday 9:00 - 5:00 with 1 hour unpaid lunch. Description: The HD Level 2 consultant will resolve elevated softwae technical and procedural problems to

Job Description Technical Helpdesk Analyst About the Role: Conduent is seeking a Service Desk/Software Support Analyst who desires to work with a highly energetic and dynamic team supporting medium to large transaction processing systems for Conduent customers. This position requires a detail-oriented individual who will be responsible for providing Technical Help Desk support for all customer-escalated issues and bugs, with ongoing research and investigation. Responsibilities: While moderat