Title: Salesforce Automation Engineer
Location: Albany, NY
Length: 36 Months
Duties and Responsibilities to be performed by the consultant The Automation Engineer delivers automated solutions for software processes by discovering requirements, eliminating inefficiencies, and implementing comprehensive
process automation across the software development lifecycle. This role is responsible for ensuring the quality, reliability, and compliance of platform solutions through automated validation frameworks, and intelligent testing strategies.
This position focuses on gathering requirements from stakeholders, identifying process bottlenecks and quality gaps, then designing and deploying automation solutions that validate configurations, custom development, integrations, and user experiences. The Automation Engineer must always implement sustainable, scalable automation practices that meet and exceed organizational needs while ensuring solutions comply with business requirements, security standards, and performance expectations practices that meet and exceed organizational needs while ensuring solutions comply with business requirements, security standards, and performance expectations before release.
Key Responsibilities
• Design and implement sustainable, scalable automation solutions to meet and exceed organizational, program, and project quality objectives
• Discover and eliminate quality problems by gathering requirements and implementing automated process controls
• Create end-to-end automated scenario testing across systems, identifying risk areas and dependencies early in the development lifecycle
• Review business and technical requirements to define automation scope, test coverage, and validation strategies
• Develop comprehensive test strategies that address both functional and non-functional requirements
• Create and maintain key project deliverables ensuring final product quality and robust quality assurance/quality control (QA/QC) processes
• Support audit-friendly testing scenarios and compliance validation often required in public sector implementations
• Validate and execute automated test cases across platform standard functionality (workflow automation, validation rules, security models)
• Implement automated validation for specialized workflow components (OmniScripts, FlexCards, DataRaptors/DataMappers)
• When required, perform hands-on test preparation, execution, and automation across various products and testing frameworks
• Guide consultative engagements with stakeholders on their quality assurance and process automation challenges
• Act as automation domain lead by coordinating and aligning work of multiple internal and third-party QA resources
• Maintain close alignment with project and engagement managers to support planning and implementation in collaboration with immediate and extended teams
Mandatory Qualifications
Level II- More than seven (7) years of experience working on complex projects with 2 or more years in a leadership role as a Automation Engineer
Three (3) years of Salesforce development experience using various Salesforce products (e.g. Service Cloud, Data Cloud , CRM/Case Management etc).
Three (3) years of experience in configuring and customizing Salesforce solutions using declarative tools (Flows, OmniStudio, Validation Rules) and Apex/LWC where needed to automate business process and case management processes.
Desirable Qualifications
Salesforce Certified Administrator
Salesforce Certified App Builder
Salesforce Certified Advanced Administrator
Two (2) Years experience in of platform data architecture (Objects, Relationships, Schema).
Two (2) Years experience in security models (Profiles, Permission Sets, Object-Level Security, Field-Level Security, Sharing Rules).
Two (2) Years experience with one or more enterprise test automation tools (Provar, Selenium WebDriver, SmartBear) Other Salesforce-compatible automation frameworks.
Two (2) Years experience with custom programming languages (Apex) from a consumer and testing perspective.
Two (2) Years experience with modern web component frameworks (Lightning Web Components) for validation testing.
Two (2) Years experience testing and validating custom component behavior, integration points, and user interactions.
Two (2) Years experience testing OmniStudio components (OmniScripts, FlexCards, DataRaptors/DataMappers).
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