Software Quality Assurance Analyst

Description

We are looking for a Software Quality Assurance Analyst to support application quality initiatives for a service-focused organization in Westlake, Ohio. This role centers on backend and database validation, requiring someone who can investigate issues thoroughly, work independently, and collaborate effectively with cross-functional teams. The ideal candidate brings strong manual testing expertise, a disciplined approach to prioritization, and the flexibility to succeed in a fast-moving environment.

Responsibilities:
Design and carry out manual test activities for software applications, with particular emphasis on validating backend processes and database accuracy.
Create, run, and refine complex SQL queries to verify data integrity, trace defects, and confirm expected system behavior.
Document test scenarios, findings, and defect details clearly so development and business teams can resolve issues efficiently.
Partner with stakeholders across technical and non-technical groups to clarify requirements, address ambiguities, and support shared delivery goals.
Manage multiple testing assignments at once while maintaining accuracy, meeting deadlines, and adjusting to shifting priorities.
Analyze unexpected system behavior, identify root causes, and recommend practical solutions that improve product quality.
Contribute to quality efforts throughout the software development lifecycle, including work within Agile-based delivery environments.
Support testing for applications and platforms associated with technologies such as Selenium, Zendesk, and Microsoft-based development environments when applicable.

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