Sr. Project Manager

The Sr Project Manager Customer Engagement will lead complex customer and partner engagements focused on business operations and mobility service provider environments. This role is responsible for driving efficiency, optimizing operational processes, and ensuring successful delivery of critical technology initiatives. The position requires close collaboration with senior leaders, business development managers, and cross functional teams including customer experience, engineering, product management, marketing, support, sales, strategy, finance, and legal. The role supports co development engagements with strategic partners and plays a key role in advancing customer outcomes and business objectives for 2026 and beyond.

Responsibilities:

• Gather and analyze business requirements, assess operational performance, and deliver actionable insights to leadership
• Prepare and present operational reports, dashboards, and business reviews for executives and stakeholders
• Oversee service provider relationships to ensure quality delivery and alignment with business goals
• Coordinate agendas and lead meetings to support effective collaboration and project execution
• Partner with technical support teams to drive rapid resolution of operational issues
• Build and maintain strong customer and stakeholder relationships to deliver a best in class customer experience
• Manage operational metrics to support strategic decision making
• Support and implement operational strategies that streamline processes and improve efficiency
• Define and track key performance indicators aligned to business objectives
• Drive adoption of new processes, tools, and systems to improve scalability and operational effectiveness
• Leverage technology solutions and automation to optimize workflows and enable data driven decisions
• Lead cross functional projects ensuring alignment with strategic goals and on time delivery
• Provide weekly status updates and communications to stakeholders through reports and dashboards
• Develop and maintain detailed project plans including scope, milestones, and schedules
• Track deliverables, manage risks, and proactively address issues throughout the project lifecycle
• Maintain comprehensive project documentation and post project analysis
• Serve as the primary point of contact for clients, managing expectations and ensuring satisfaction
• Capture lessons learned and recommend process improvements
• Facilitate project meetings and ensure adherence to quality and governance standards
• Enforce governance models including weekly and monthly review cadences
• Execute and track milestones, dependencies, risks, and mitigation plans using Monday com
• Develop strong working relationships across teams to deliver business priorities
• Take lead on assigned engagements and partner with senior program managers as directed

Qualifications:

• Bachelor s degree or higher in a related technical field such as computer science, electrical engineering, or equivalent hardware or software engineering experience
• More than eight years of project management experience in software, networking, web, cloud, or mobility environments with a strong record of on time delivery
• Proven experience in business operations management with strong client facing capabilities
• Deep understanding of software development lifecycles and agile project management methodologies
• Strong critical thinking skills with the ability to navigate ambiguity and rapid change
• Excellent communication, presentation, and interpersonal skills with experience engaging senior executives and diverse stakeholders
• Demonstrated ability to build and lead collaborative teams, including remote team members
• Experience designing and implementing customer support models with stakeholder alignment
• Ability to work under tight deadlines while adapting to evolving business and technical requirements
• Comfortable operating in fast paced environments and independently driving solutions that deliver positive customer outcomes

Tools and Technologies:

• Jira and Confluence for issue tracking, documentation, and agile workflows
• Tableau for data visualization and operational reporting
• Trello and Monday com for task management and project tracking
• Microsoft SharePoint, Word, Excel, and PowerPoint for documentation, analysis, and presentations