Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.
Purpose Statement: The Data Center Hardware Remediation Technician is responsible for basic hardware troubleshooting of server hardware and configuration. This role will work out of a ticket queue and resolve server issues by priority. Center.
RESPONSIBILITIES
Key Duties and Responsibilities
Perform physical hardware remediation (Break/Fix)
Provide hardware upgrade support.
Confirm hardware issues are fixed after on-site fixes are completed.
Perform onsite configuration of server remote management interface (iLo/BMC/Drac) as required.
Work out of a ticket queue where you'll be working tickets based on priority to resolve logical and physical server issues.
Responsibilities may require working evenings and weekends, sometimes with little advanced notice (minimal)
May be required for on-call after hours.
Effectively utilizes the ticket management system.
This is not a remote support position but requires reporting to a data center location.
Additional Qualifications/Responsibilities
Knowledge and Skills
Experience with remote console / server management technologies - BMC/iLo/iDrac/Cyclades/etc.
Ability to effectively communicate with customers, technicians and vendors.
Ability to prioritize a large number of tickets and work independently in order to bring them to a resolution.
Experience working with hardware from multiple vendors.
Experience working within a ticketing system: Remedy, ServiceNow, etc.
Work experience in a large data center
Knowledge of RAID controller and configuration a plus
High level of written and oral fluency in English
Excellent verbal and written communication
Must be able to multi-task.
Must be able to adapt to changing priorities, conditions, and circumstances.
Must be punctual and reliable.
Must have good organization, interpersonal, and time management skills.
Proficiency working with standard PC tools and applications such as MS Office, MS Outlook, web browsers, etc
Physical Demands and Work Environment
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: RTX170b99
- Position Id: ab7de188ef1312ef0ea507c266dfc18c
- Posted 5 hours ago
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