Technical Support Specialist - Help Desk

Woodbury, NY, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

$40000 - $70000/yr

Motion Recruitment Partners, LLC

Fitment

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Job Details

Skills

Research
IT Operations
Tier 1
Tier 2
Technical Support
Tier 3
IQ
OQ
Laptop
Licensing Management
Network Design
Data Integrity
Computer Hardware
Computer Science
Help Desk
Problem Solving
Conflict Resolution
Communication
Customer Service
Network
Microsoft Windows
Active Directory
VMware
VMware ESXi
iSCSI
TCP/IP
IEEE 802.11
IPsec
VLAN
Wireless Networking
Microsoft Exchange
Microsoft Office

Summary

The Technical Support Specialist - Help Desk provides first and second-tier technical support to end users across the organization. This role is responsible for identifying, researching, troubleshooting, and resolving hardware, software, and network-related issues while delivering exceptional customer service. The Specialist supports enterprise systems, maintains system integrity, and collaborates with IT team members to ensure reliable and secure technology operations. Essential Duties and Responsibilities
Other duties may be assigned.

Identifies, researches, and resolves technical problems in a timely and professional manner.
Responds to telephone calls, email, and personnel requests for technical support.
Provides Tier 1 and Tier 2 technical support to end users on a variety of hardware, software, and network-related issues.
Provides on-call support for off-duty hours issues and network problems as required.
Tracks, monitors, and documents problems to ensure timely resolution; accurately accounts for time related to problem resolution.
Maintains issue logs to identify recurring problems and recommend long-term solutions.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals.
Works collaboratively with IT team members to resolve Tier 3 issues, building knowledge to reduce future escalations.
Performs Installation Qualification (IQ) and Operational Qualification (OQ) for all new PCs and laptops.
Installs, configures, and patches PC and laptop software in accordance with validated systems procedures.
Assists with asset tracking and software license management.
Installs new software releases, system upgrades, and patches to enterprise and server systems.
Identifies and resolves software-related problems.
Supports the IT Manager and Systems Administrator with application and network infrastructure administration.
Maintains data files and monitors system configuration to ensure data integrity.
Implements and manages file and printer shared resources.
Supports and maintains user account information including rights, security permissions, and system group memberships.
Documents, maintains, upgrades, or replaces hardware and software systems.
Assists in the configuration and deployment of new workstation and infrastructure hardware.

Qualifications Education and/or Experience

Associate degree (A.S.) in Computer Science or related field, or current enrollment in a Bachelor's (B.S./B.A.) program in Computer Science preferred.
1-2 years of related experience preferred; equivalent work experience may substitute for formal education.
Prior experience as a PC Technician or Help Desk Technician preferred.

Required Skills and Abilities

Excellent problem-solving, communication, and interpersonal skills.
Demonstrated commitment to high-level customer service and the ability to work effectively in a team environment.
Strong understanding of confidentiality requirements and ethical use of administrative privileges and network access.
Ability to handle sensitive company information with discretion and integrity.
Familiarity with:
- Windows Networks
- Active Directory
- VMware ESX
- iSCSI SAN
- TCP/IP Protocol
- 802.11 wireless protocols
- IPSEC protocol
- VLANs
- Wireless Networking
- Microsoft Exchange
- Microsoft Office products

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10105282
Position Id: 865904
Posted 3 hours ago

Company Info

About Motion Recruitment Partners, LLC

Motion Recruitment delivers IT Talent Solutions for Contract, Direct Hire, Managed Solutions and Statement of Work to all of North America from our 21 delivery centers. Our high-touch, specialized, team-based recruitment model’s success is proven through our exemplary track record in filling the most challenging IT positions for startup and enterprise clients alike. Our hyper-specialized tech focus results in a truly consultative approach for both our clients and candidates, within our recruiting areas of expertise: Software, Mobile, Data, Infrastructure, Cybersecurity, Product + UX and Functional.

Motion also delivers IT Consulting Solutions through the Motion Consulting Group (MCG) that create true digital transformation for IT projects in Agile Development & Coaching, DevOps & DevSecOps Solutions, and Managed Services for IT Operations.

We’re also the proud creators of Tech in Motion and the Timmy Awards, our North American community platform, events series and award program that connects over 250,000 tech enthusiasts to meet, learn, and innovate.

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