Desktop Support/Helpdesk Technician

RESPONSIBILITIES:
Kforce has a client in Tampa, FL that is seeking a Desktop Support/Helpdesk Technician.

Responsibilities:
* Troubleshoot and resolve hardware and software issues across Windows operating systems, Microsoft 365 applications, cloud services, and standard business tools
* Provide support for Microsoft Teams Rooms, virtual meetings, and collaboration sessions before and during use
* Install, configure, and maintain IT equipment, including desktops, laptops, monitors, docking stations, printers, mobile devices, and related peripherals
* Diagnose and resolve issues with printers, copiers, scanners, and other connected devices
* Support basic administration tasks within a hybrid Active Directory and Microsoft Entra ID environment, including user accounts, group access, MFA, and licensing
* Assist with device onboarding, troubleshooting, and full lifecycle support for Windows endpoints and mobile devices
* Troubleshoot basic network connectivity issues, including wired and wireless networks, VPNs, remote access, and internet connectivity
* Adhere to and reinforce company security protocols, including credential handling, MFA setup, endpoint security alerts, and reporting suspicious activity
* Develop, maintain, and share documentation to help users resolve common issues independently and improve overall self-service capabilities
* Deliver basic end-user training on hardware, software, cybersecurity awareness, and Microsoft 365 tools as needed
* Participate in ongoing training to stay current with evolving technologies, tools, and internal systems

REQUIREMENTS:
* 1-4 years of experience in a user-facing IT support environment, including service desk or helpdesk roles
* Experience supporting Microsoft Windows 10/11, Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint), and mobile devices (iOS/Android) is required
* Working knowledge of LAN/WAN environments, including switches, routers, and wireless access points
* A foundational understanding of Active Directory and Microsoft Entra ID is expected, along with basic cybersecurity knowledge (phishing awareness, MFA, endpoint protection, and secure data handling)
* Confident problem solver who operates with integrity, maintains confidentiality, and builds trust while handling sensitive information

Preferred:
* Industry certifications (CompTIA, Microsoft, etc.) are a plus
* Experience includes at least 2 years supporting production environments involving technologies such as Windows Server (2019-2025), Hyper-V, Active Directory, Group Policy, DNS/DHCP, and Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive)
* Experience with Entra ID, hybrid identity environments, and security tools (e.g., SonicWall, VPNs, endpoint protection platforms) is a plus
* Familiarity with SMB networking equipment (Cisco/Dell), backup solutions (Acronis or similar), and remote desktop environments is also beneficial
* Exposure to Microsoft business platforms (Dynamics 365, Power Apps, Power Automate) is preferred
* Bilingual proficiency in English and Spanish

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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