Technology Support Analyst II (Palo Alto)

About Kirkland & Ellis

At Kirkland & Ellis, we don't just meet the standard for legal excellence - we set it. Our culture is built on teamwork, ingenuity and an unwavering commitment to continuous growth. We tackle the most sophisticated legal challenges with bold ideas and innovative solutions, powered by the exceptional experience and ambition of our 7,000+ people, including 4,000+ attorneys, across 22 offices worldwide. Our dedicated professionals share our lawyers' commitment to excellence and show up each day to do meaningful work that helps drive global business, investment and innovation forward.

What You'll Do

Are you a tech-savvy problem-solver who thrives under pressure and enjoys helping professionals navigate complex technology challenges? As a Technology Support Analyst II, you'll deliver exceptional hardware and software support for attorneys and staff in a fast-paced legal environment. From resolving desktop computing issues to setting up conference room technology and supporting virtual events, you'll play a critical role in ensuring seamless technology operations across the firm.
You'll work closely with cross-functional IT teams and interact with users at all levels of the organization-providing prompt, professional, and courteous service whether you're on-site or working with remote users. Your strong troubleshooting skills, customer-first mindset, and ability to remain flexible under shifting priorities will be key to your success in this role.
This opportunity reflects our ongoing need for talented individuals to provide top-tier support to our attorneys at all levels. We welcome applications year-round, though response times may vary based on hiring needs and application volume.
The schedule for this position is:
Monday through Friday from 8:30 am - 5:00 pm PT (100% onsite) and will be located in the Palo Alto office.

Technical Troubleshooting & Support: Deliver day-to-day PC hardware and software support, including diagnostics, repair, upgrades, and maintenance
Remote & Trial Support: Assist with remote computing, trial setups, and remote collaboration tools like Citrix, VPN, and virtual conferencing platforms
Customer-Focused Service: Provide high-level customer service by responding quickly and effectively to user issues-both in person and over the phone
Conference Technology Setup: Set up and troubleshoot A/V and video conferencing tools, including Crestron, Zoom, Microsoft Teams, WebEx, and Polycom systems
Collaboration & Escalation: Work cross-functionally with other technical teams to escalate and resolve complex technical issues
Process Documentation: Document solutions, procedures, and findings to improve team knowledge sharing and support consistency
Proactive Maintenance: Participate in firmwide technology rollouts, weekend upgrades, and after-hours maintenance windows as needed
Ticketing & Tracking: Use ITSM systems to accurately log, manage, and follow up on service requests and incidents

What You'll Bring

Education: Degree in Computer Science or relevant technical qualification (A+ or Microsoft certification preferred)
Experience: Minimum 5-6 years of IT support experience in a professional services environment; law firm experience preferred
Technical Expertise: Strong knowledge of desktop computing environments, Microsoft Windows and Office Suite, Citrix, VPN, VOIP systems, and remote computing tools
Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex technical concepts in simple, user-friendly terms
Customer Service Mindset: Proven ability to deliver high-quality service under pressure while juggling multiple priorities
AV & Conference Tools: Experience with conference room setups, audio/visual equipment, Crestron systems, and virtual event platforms
Process Discipline & Flexibility: Comfortable working within structured IT processes while adapting quickly to changing business needs

If you're energized by solving complex IT issues and supporting professionals in a high-performance environment, we'd love to hear from you!

Compensation

The base salary range below represents the low and high end of the salary range for this position in Bay Area, Palo Alto. This range may differ based on your geographic location and cost of living considerations. At Kirkland & Ellis, we consider compensation more than just a base salary. We offer an exceptional range of flexible benefits including comprehensive healthcare, paid time off, and retirement. We also offer personal support and tailored learning and development opportunities all designed to help you realize your full potential both in life and at work.

Compensation Range:

Bay Area (Palo Alto): $81,000 - $110,500

How to Apply

Thank you for your interest in Kirkland & Ellis LLP. To complete an application and submit your resume, please click "Apply Now."

Don't meet every job requirement? That's okay! If you're excited about this role but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others at Kirkland.

Equal Employment Opportunity

The Firm will consider for employment qualified applicants with arrest and conviction records and criminal histories consistent with local laws.

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. #LI-Onsite #LI-MP1