Desktop Support / Technical Support

IF you are interested in below direct client position, please send your resume.

Title: IT Support Professional

Duration: 12+ Months (Possible Extension)

Location: 15407 MCGINTY ROAD WEST, Wayzata, MN

IT Support Professional – TechZone (Onsite)

Location: TechZone (Tech Lounge)

Schedule: Full-time, 5 days/week (8:00–4:30)

Role Overview:

We’re looking for a friendly and motivated IT Support Specialist to join TechZone, our in-person tech lounge. In this role, you’ll provide hands-on support to employees, help resolve common IT issues, and deliver a welcoming, positive experience.

Key Responsibilities:

• Provide walk-up support for Dell laptops running Windows 11
• Troubleshoot basic hardware, software, and connectivity issues
• Assist users with account access, passwords, and permissions
• Set up and distribute IT equipment (laptops, monitors, accessories)
• Help maintain inventory levels and organize stock
• Support team-led demos and user education sessions
• Follow up on open incidents to make sure your issues are resolved in timely manner
• Deliver support with empathy, patience, and clear communication

Qualifications:

• 1–3 years of IT support or help desk experience
• Basic knowledge of Windows 11 and laptop troubleshooting
• Strong customer service and communication skills
• Willingness to learn and grow in a fast-paced environment
• Team-oriented with a positive, approachable attitude

Why TechZone

• Be part of a modern IT support experience focused on helping people feel confident and supported with their technology in a welcoming, in-person environment.