Compute Operations Manager

My name is Ganesh, and I am a Recruiter with Della Infotech Inc.

I came across your profile and believed your experience aligns well with an opportunity we are currently hiring for.

Please review the job description and other details below. If the opportunity is of interest to you, kindly reply with your updated resume and contact information. I would be happy to discuss the role with you in more detail.

Feel free to reach me directly on if you have any questions.

I look forward to hearing from you.

Job Title: Compute Operations Manager

Location: Chicago, IL - Onsite Job Description -

Note: Critical for this role -Do not send profiles without vetting properly (Skills and Communication must be accessed)

Job Description: Compute Operations Manager (VMware, Windows & Linux)

Role Summary

The Compute Operations Manager is responsible for managing enterprise compute infrastructure across VMware, Windows, and Linux platforms, ensuring high availability, security, and operational excellence. This is a client-facing leadership role requiring strong technical depth, delivery governance, and stakeholder management skills in a managed services or COE environment.

Key Responsibilities

1. End-to-End Compute Operations

• Lead operations for:
• VMware (vSphere, ESXi, vCenter)
• Windows Server environments
• Linux platforms (RHEL, CentOS, Ubuntu)
• Ensure 24x7 availability, performance, and stability of compute services
• Drive SLA adherence, uptime targets, and operational KPIs

2. Client & Stakeholder Management

• Act as the primary customer-facing contact for compute services
• Lead:
• Service review meetings (weekly/monthly governance)
• Incident reviews and RCA discussions
• Continuous improvement initiatives
• Translate business requirements into technical solutions
• Maintain strong client relationships and drive customer satisfaction (CSAT)

3. Team Leadership & Delivery

• Manage and mentor multi-skilled teams (VMware + Windows + Linux admins)
• Oversee L2/L3 support teams in global delivery model (onshore/offshore)
• Drive:
• Skill development and cross-training
• Resource planning and capacity management
• Ensure adherence to operational processes and service quality standards

4. Incident, Problem & Change Management

• Lead resolution of critical incidents (P1/P2) across platforms
• Ensure timely RCA and preventive actions
• Govern change management activities (patching, upgrades, migrations)
• Maintain and improve operational runbooks and SOPs

5. Platform Management & Engineering

• VMware:
• Cluster, host, and VM lifecycle management
• HA/DR (vMotion, DRS, SRM basics)
• Windows:
• Server administration, patching, Active Directory coordination
• Linux:
• OS administration, patching, performance tuning
• Collaborate with:
• Storage, network, security, and cloud teams

6. Automation & Transformation

• Drive automation using:
• PowerCLI, PowerShell, Python, Shell scripting
• VMware Aria / vRealize
• Implement:
• Self-service provisioning
• Auto-remediation and monitoring optimization
• Reduce operational effort and improve efficiency

7. Monitoring, Reporting & Governance

• Monitor infrastructure using enterprise tools (vROps, OEM, etc.)
• Publish dashboards and reports:
• SLA/KPI metrics
• Capacity & utilization
• Incident trends
• Ensure compliance with:
• Security policies
• Audit and regulatory controls

Required Skills & Expertise

Technical Skills

• Strong expertise in:

• VMware vSphere (ESXi, vCenter, clusters, HA/DRS)
• Windows Server (2012/2016/2019/2022)
• Linux (RHEL / Ubuntu / CentOS administration)

• Knowledge of:

• Backup & DR tools
• Storage (SAN/NAS) and networking fundamentals

Automation & Tools

• Scripting:
• PowerShell / PowerCLI (mandatory)
• Python / Bash (preferred)
• ITSM tools:
• ServiceNow (or equivalent)
• Monitoring:
• vROps, SCOM, SolarWinds, or similar

Process & Framework

• Strong understanding of ITIL processes
• Experience in managed services / COE delivery model
• Exposure to SLA-driven environments

Leadership & Soft Skills

• Strong communication and presentation skills
• Proven ability to manage client expectations and escalations
• Analytical problem-solving and decision-making
• Ability to work in high-pressure environments

Experience Required

• 10 15 years of IT infrastructure experience
• 5+ years in compute/platform operations leadership
• Experience managing VMware + Windows + Linux environments
• Prior experience in client-facing managed services roles (mandatory)

Education & Certifications

• Bachelor s degree in IT / Computer Science or equivalent

Preferred certifications:

• VMware VCP
• Microsoft (Windows Server / Azure Admin optional)
• Red Hat (RHCSA/RHCE preferred)
• ITIL Foundation

Key KPIs

• SLA compliance (Availability, MTTR)
• Incident reduction & RCA effectiveness
• Automation adoption (reduced manual effort)
• Customer satisfaction (CSAT)
• Platform performance and utilization optimization

Nice to Have

• VMware NSX / Horizon knowledge
• Cloud exposure (Azure / AWS VMware)
• Experience in transformation / migration projects

Thanks and Regards,

Ganesh

Technical Recruiter,

Della Infotech Inc,

Princeton, NJ 08540

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